- Report: #331359
Report - Rebuttal - Arbitrate
Complaint Review: Comcast
Comcastcomcast.com Waterford, Michigan U.S.A.
Comcast End of Triple Play Waterford Michigan
*Consumer Comment: comcast doesn't care
*Author of original report: Still a rip off
*Consumer Comment: Opps! You really should start reading that fine print on the bottom of your contacts!
*Consumer Comment: What the market will allow and taking advantage of it.....
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$35 more for the same overpriced services. I called to cancel the service half expecting them offer something to keep us as a customer. Nope, the woman said no problem she would cancel our service. She asked me if I wanted it canceled right now and I asked her how long we were paid up to. She sad the 3rd of May so I told her to cancel it on the 3rd. The second I hung up with her, my digital voice and internet service were gone. I had to call them back to get it turned back on. They also wanted me to deliver their hardware to them (For free). I told her to come up with another option. She shipped a box for me to ship them back in. I shipped them back yesterday on the way home from work (Got a tracking number).
I called to make sure that they canceled the service because I have read that they like to continue billing even after you cancel. She told me that the order would not be completed until the 19th but not to worry because I would not be billed. I told her that I don't care when they come and cut the wire, so long as I don't get billed but I don't see why they need to wait so long.
So I got home and my new Yahoo DSL service was working as promised, and despite what comcast says about DSL, mine works just fine. I put up a tv antenna and the new digital tv is clearer then what I was getting from comcast. So we are happy.
I really wish that they would have just lowered the price. They run ads in our market for the triple play for $66 a month but when you call them they tell you that rate is not for our area. I guess it makes more sense to them to make no money from us then the $99 they were getting. Go figure, I always thought it was better to keep a customer then find a new one.
Cable is not like gas or electricity, you can live without it. No point and putting up with the outrageous prices and very poor customer service. I really hope more people will dump them and force them to change.
This report was posted on Ripoff Report on 05/08/2008 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/Waterford-Michigan-48327/Comcast-End-of-Triple-Play-Waterford-Michigan-331359. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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