- Report: #1102733
Report - Rebuttal - Arbitrate
Complaint Review: Comcast
Comcasthttp://xfinity.comcast.net/, Select State/Province USA
Comcast Comcast Customer Service Attempted to charge for tech support concerning their equipment http://xfinity.comcast.net/ Washington
*Consumer Comment: Baal,
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I have been continually having support issuse with Comcast/Xfinity. You must follow a extremely dissatisfying methodlogy of customer service. Fist comes the computerized key/voice entry that is frustrainting in itself, next you may or may not reach a person in a India call center, a intergation of the situation begins at this point, once they confirm they of no use to you the next level begins as you are transferred to someone who is still unqualified to assist you, if they can not assist you the next level goes up and at this point you are informed that to recieve more assistance you must pay a fee if they feel that the problem is yours. This appears to be a scam endorsed by the corporate head quarters of Comcast to allow unsuspecting customers to be releaved of their funds by other corporations in different countries. What these companies gain access to is your address, your name, and part of your social security number. [continued below]....
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Brian Roberts, CEO
Comcast Corporate Office
1500 Market Street
Philadelphia, PA 19102
This report was posted on Ripoff Report on 11/27/2013 06:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/httpxfinitycomcastnet-Select-StateProvince/Comcast-Comcast-Customer-Service-Attempted-to-charge-for-tech-support-concerning-their-eq-1102733. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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