I have been a Comcast customer for 3 years since I moved out of my parents house and they have been Comcast customers for 20 years. Recently, I have been constantly calling Comcast for a month about bills, trouble with service, changes of service, tech support and more.
It started when my bill went up for no reason and I changed my service. I went from having Economy Internet and Digital Starter TV. I dropped down to the same internet and Digital Economy TV. I was told by the rep numerous times that the DTA small converters would be fine with watching the channels in the Digital Economy Package. Because of this info, I returned the Standard box to the local Comcast office.
I was using the DTA boxes for over a year without the Standard box and I was told I would be fine leaving it that way with Digital Economy TV. After a few weeks once the plan changed to Digital Economy, my TV would no longer show ANY of the channels between 27 and 70. I checked the other DTA and it worked, so I moved it upstairs and then it stopped working within minutes.
I was told that maybe my cables were bad and I had to wait 2 days for a Comcast Tech to come out to my house and tell me that I needed the Standard boxes to watch these channels since the DTA boxes have an only-basic, or full line-up options. I called Customer Service over the phone and I asked if there was anything that could be done with my bill or service for the inconvenience and lack of knowledge on their part and he said no. I was also told that if I get 2 of the Standard Boxes the first one is free and the second one would be $2.35 per month.
This seemed lower than I thought it would be, so I made sure to ask another 3 times at least to make sure this was accurate. I was confidently told every time that my bill would go from $72 and change to $74 and change. I went to Comcast Saturday morning and it was closed by 1pm. I just went to the Comcast Office again to pick up 2 Standard Boxes and I was told that the second box would be $10 per month. I am extremely frustrated with the lack of knowledge from the customer service team.
It is pretty ridiculous to get wrong information that many times about a product that the rep should be familiar with (Comcast). Either the employees are just lying to get their customers off the phone or they are not trained properly at all. I hope something can be done to rectify this situation and show that Comcast actually cares about their customers.