- Report: #1035801
Report - Rebuttal - Arbitrate
Complaint Review: Comcast
ComcastInternet United States of America
Comcast Xfinity False information, raised bill, back and forth frustration and still no solution, Internet
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It started when my bill went up for no reason and I changed my service. I went from having Economy Internet and Digital Starter TV. I dropped down to the same internet and Digital Economy TV. I was told by the rep numerous times that the DTA small converters would be fine with watching the channels in the Digital Economy Package. Because of this info, I returned the Standard box to the local Comcast office.
I was using the DTA boxes for over a year without the Standard box and I was told I would be fine leaving it that way with Digital Economy TV. After a few weeks once the plan changed to Digital Economy, my TV would no longer show ANY of the channels between 27 and 70. I checked the other DTA and it worked, so I moved it upstairs and then it stopped working within minutes.
I was told that maybe my cables were bad and I had to wait 2 days for a Comcast Tech to come out to my house and tell me that I needed the Standard boxes to watch these channels since the DTA boxes have an only-basic, or full line-up options. I called Customer Service over the phone and I asked if there was anything that could be done with my bill or service for the inconvenience and lack of knowledge on their part and he said no. I was also told that if I get 2 of the Standard Boxes the first one is free and the second one would be $2.35 per month.
This seemed lower than I thought it would be, so I made sure to ask another 3 times at least to make sure this was accurate. I was confidently told every time that my bill would go from $72 and change to $74 and change. I went to Comcast Saturday morning and it was closed by 1pm. I just went to the Comcast Office again to pick up 2 Standard Boxes and I was told that the second box would be $10 per month. I am extremely frustrated with the lack of knowledge from the customer service team.
It is pretty ridiculous to get wrong information that many times about a product that the rep should be familiar with (Comcast). Either the employees are just lying to get their customers off the phone or they are not trained properly at all. I hope something can be done to rectify this situation and show that Comcast actually cares about their customers.
This report was posted on Ripoff Report on 03/18/2013 02:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/internet/Comcast-Xfinity-False-information-raised-bill-back-and-forth-frustration-and-still-no-so-1035801. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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