My internet service provided by Comcast has been intermittent and extremely unreliable since I began service the beginning of March 2011. Whenever it rains, I lose service for several hours or days. In addition to multiple calls to customer service, continued internal "escalation", and no-show service appointments, my account has not been credited for the loss of service throughout the life of my account.
On Friday April 29th, service was out again and yet another call was placed to attempt to get them to my home. A Comcast customer service representative stated that they would expedite the service request and offered a Saturday or Sunday appointment (Saturday from 3-5pm EST was chosen) and she went on to state that if the technician did not show up they would credit the account $20 dollars.
On Saturday April 30th, a Comcast dispatcher called in the morning wanting to 'confirm' the appointment for Tuesday May 3rd. When it was mentioned that the appointment was scheduled for Saturday, she then divulged that "that was only a suggestion made to you by customer service and not an appointment. I'm the dispatcher and make the schedule." Feigning that she was calling to confirm something we had no prior knowledge of is not a sincere approach and was not appreciated.
May 1st, a call to Comcast confirmed that there was no $20 credit applied to the account, that the appointment had been scheduled for May 3rd from 10-12pm and that the account has not been credited for all the times service was unavailable.
I'm hopeful anyone thinking of Comcast high-speed internet will consider the following:
Why is there poor follow-through by Comcast to correct the intermittent service through several months?
Why hasn't there been a credit applied for lost service?
Why does customer service misrepresent service dates and credits?
How many other customers are out there that are not credited what is owed them?
Why should any customer continue to pay for lousy service?