- Report: #1169692
Report - Rebuttal - Arbitrate
Complaint Review: Comcast
Comcast I can't pay online or by phone becuase they blocked me unfaily philidelphia Nationwide
*General Comment: Child............
*Consumer Comment: Inconvenient..yes, RipOff..Not from Comcast
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I was a victim of fraud with my bank. My bank account had been used by someone not authorized. I during this personal problem had made a payment to Comcast. The payment was returned due to the account being closed by Bank of America. The bank had issued me another account so that I may continue banking. I then made a payment with another account I had with Regions Bank. That payment was also going to end up being returned due to the identity theft. Knowing this, I decided to pay Comcast with my new account from Bank of America and made the payment in full; prior to the second payment being returned. I knew that this would leave a large credit on my account, but the amount would satisfy the payment being returned.
One week ago I tried to make a payment using my credit card via their online system. The system said that I could not make a payment online at that time. I know have waited a week and tried to make the payment online again. That system continued to say the same thing. I now know that this is not their system simply acting up, so I decided to call them. When I was able to speak with a billing representative she explained to me that I had been blocked from being able to pay online or by phone. I was extremely irritated and explained to her that I had been a victim of identity theft. I continued to explain that I had spoken to another rep who had made all the notes on the account as to what had happened, and she also noticed that I tried being pro-active on the matter by paying in advance.
Now, I'm being told that I have to make payments in person at a Comcast facility. I DON'T HAVE THE TIME TO DO THIS! I think this is completely unfair and unjust. I wouldn't recommend Comcast to anyone, and I most definitely plan on using another vendor. This is not fair to me, and the last thing I needed was for one of my service providers to treat me like a criminal.
I hope this helps others know the type of corporation Comcast is, and how they treat their loyal consumers. This practice should not be tolerated by anyone, and I pray no one else goes through this; but I'm afraid there is no stopping them from being corporate bullies.
This report was posted on Ripoff Report on 08/13/2014 08:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comcast/nationwide/Comcast-I-cant-pay-online-or-by-phone-becuase-they-blocked-me-unfaily-philidelphia-Natio-1169692. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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