• Report: #963831

Complaint Review: ComercA Bank (Direct Express)

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  • Submitted: Fri, November 02, 2012
  • Updated: Fri, November 02, 2012

  • Reported By: Yehosovitch — Pittsburgh Pennsylvania United States of America
ComercA Bank (Direct Express)
DirectExpress.com Internet United States of America

ComercA Bank (Direct Express) Web site inaccessible 5 months cannot access statement Internet

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I have been a Direct Express Mastercard direct deposit SSI holder for 4 + years now. Direct express has sent me statements about 1 time (for 1 month's transactions) for every 4-6 months (5 months missing). They have my correct address and email address so no problem THERE! I HAVE TRIED FOR MANY MONTHS NOW TO ACCES SMY ACCOUNT with absolutely NO SUCESS. Instead i have spent innumerable attempts to call and access my account or solve this issue. Direct Express (or, "CommercA Bank - the issuer (?) has been ABSOLUTELY NOHELP * CONFUSING and has run me in circles until I am totally disgusted. I needed THIS ABILITY THIS MONTH to access my statement to make changes, etc. and there is NO ACCESS to a Personal rep.  I CALLED THEIER CUSTOMER SERVICE NUMBER (800-622-7747 ONLY TO BE TOLD "THIS NUMBER IS  NO LONGER IN SEVICE)!

I absolutely must BE ABLE TO ACCESS MY STATEMENT AND MAKE CHANGES (VIA PHONE OR WEB). THIS HAS FINALLY COST ME over $180.00.

AT THIS POINT I AM furious AND HAVE ABSOLUTELY NO IDEA/WHERE TO TURN TO FIX PROBLEM ANDGET RESULTS.

Does ANYONE know ho I can get this (absurdly frustrating & costly PROBLEM FIXED SOON?

If so, PLEASE RESPOND VIA THIS SITE.

THANKS to WHOEVER CAN HELP.. I AM SO LOST!

This report was posted on Ripoff Report on 11/02/2012 12:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/ComercA-Bank-Direct-Express/internet/ComercA-Bank-Direct-Express-Web-site-inaccessible-5-months-cannot-access-statement-Inte-963831. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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