- Report: #226950
Report - Rebuttal - Arbitrate
Complaint Review: Comfort Inn Palm Beach Lakes
Comfort Inn Palm Beach Lakes1901 Palm Beach Lakes Blvd West Palm Beach, Florida U.S.A.
Comfort Inn Palm Beach Lakes Satisfaction guarantee - a phony West Palm Beach Florida
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There was no remote for the TV and it took three phone calls and 45 minutes to get one. We reported that the room smelled from smoke and got no response.
At 6:00 AM the pipes in the wall started banging and woke us up.
There is a brochure in the room that states if you are not completely satisfied, the room is free. When I reported all of the above to the desk clerk (the manager would not come out of his office) they offered me a $10 discount.
I wrote a letter to Customer Relations of Choice Hotels International and was told that each hotel is independently owned and the hotel's response is final.
Their satisfaction guarantee is a phony and I have stayed at my last Choice Hotel.
Ponte Vedra Beach, Florida
This report was posted on Ripoff Report on 12/23/2006 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comfort-Inn-Palm-Beach-Lakes/West-Palm-Beach-Florida-33409/Comfort-Inn-Palm-Beach-Lakes-Satisfaction-guarantee-a-phony-West-Palm-Beach-Florida-226950. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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