• Report: #485263

Complaint Review: Commerce Bank

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  • Submitted: Tue, August 25, 2009
  • Updated: Wed, September 09, 2009

  • Reported By: Yontine — Indianapolis Indiana USA
Commerce Bank
PO Box 806000 Kansas City, Missouri United States of America

Commerce Bank Unauthorized withdraw from Commerce Bank Kansas City Missouri

* : Maybe, maybe not

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   I was checking my checking account on August 17th 2009 and I noticed that Commerce bank withdrawed $30.00 out of my account without my authorization. I only authorized them to withdraw 30.00 for the dates of 6/24/09, 7/10/09, & 7/24/09 and I was given all my confirmation numbers on the phone and wrote them on a piece of paper.  The representative that I spoke to name is Cindy.  She gave me the option to whether I should go ahead and transfer money for the other future dates, and I told her NO, and that I will call her back to set up more payments.  The day we had this conversation was on 6/24/09. 

 

   When I found out that they've withdrawed 30.00 out on 8/17/2009, I did not have the available funds and it cause me to get 2 overdraft fees posted on my account because of what I did.  I called Commerce bank immediately and informed them of this and the lady I spoke to says that they were going to bring up the recorded conversation that was made on 6/24/2009 and will call me back in a couple of hours.  Nobody called me back, so I end up calling Cindy, and she says that I did authorize the transaction and got immediately defensive when I told her I didn't and she says that it was recorded, but how would she know that when nobody called me back to inform me what was said on 6/24/09.  She says to contact her boss, who is Steve Cook.  So I did and it took me about 2 hours to contact him, when I finally got a hold of him, I explained to him the situation and he says that he will pull up the recording of the conversation and to fax him  a copy of my bank statement that shows the 2 overdraft fees.  He says that it can take a couple of days (from 8/18/09) to resolved this. 

 

    From today, 8/25/2009 I have not heard anything from him, I have left several urgent voice messages on his phone and he has not returned my phone calls.  I told him to call me right away regardless of what the outcome is and he has not done so.  They are nothing but a bunch of liars and scam artists and I want to be recovered for all the overdraft fees and time spent trying to resolve thus issue.


This report was posted on Ripoff Report on 08/25/2009 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Commerce-Bank/Kansas-City-Missouri-64180-6000/Commerce-Bank-Unauthorized-withdraw-from-Commerce-Bank-Kansas-City-Missouri-485263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1

Maybe, maybe not

AUTHOR: anonymous - (USA)

I'm sorry to hear you've had such a bad experience with them.  I've had a checking account and credit card both with this company and they hold one of my student loans.  They have never been anything but kind and gracious with me.  I worked with the Nixa and Springfield offices more often than not.  Maybe communication lines got twisted or maybe you just got a bad employee (I hope that's not the case).  Either way, You might try calling/visiting a nearby branch or calling the automated system and speaking with a representative out of the Home Office.  Once again, I'm sorry to hear you're having such a hard time with them.  I can assure you in my experience it is very much the exception to the rule for them to be anything but courteous and considerate.
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