- Report: #485263
Report - Rebuttal - Arbitrate
Complaint Review: Commerce Bank
Commerce BankPO Box 806000 Kansas City, Missouri United States of America
Commerce Bank Unauthorized withdraw from Commerce Bank Kansas City Missouri
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I was checking my checking account on August 17th 2009 and I noticed that Commerce bank withdrawed $30.00 out of my account without my authorization. I only authorized them to withdraw 30.00 for the dates of 6/24/09, 7/10/09, & 7/24/09 and I was given all my confirmation numbers on the phone and wrote them on a piece of paper. The representative that I spoke to name is Cindy. She gave me the option to whether I should go ahead and transfer money for the other future dates, and I told her NO, and that I will call her back to set up more payments. The day we had this conversation was on 6/24/09.
When I found out that they've withdrawed 30.00 out on 8/17/2009, I did not have the available funds and it cause me to get 2 overdraft fees posted on my account because of what I did. I called Commerce bank immediately and informed them of this and the lady I spoke to says that they were going to bring up the recorded conversation that was made on 6/24/2009 and will call me back in a couple of hours. Nobody called me back, so I end up calling Cindy, and she says that I did authorize the transaction and got immediately defensive when I told her I didn't and she says that it was recorded, but how would she know that when nobody called me back to inform me what was said on 6/24/09. She says to contact her boss, who is Steve Cook. So I did and it took me about 2 hours to contact him, when I finally got a hold of him, I explained to him the situation and he says that he will pull up the recording of the conversation and to fax him a copy of my bank statement that shows the 2 overdraft fees. He says that it can take a couple of days (from 8/18/09) to resolved this.
From today, 8/25/2009 I have not heard anything from him, I have left several urgent voice messages on his phone and he has not returned my phone calls. I told him to call me right away regardless of what the outcome is and he has not done so. They are nothing but a bunch of liars and scam artists and I want to be recovered for all the overdraft fees and time spent trying to resolve thus issue.
This report was posted on Ripoff Report on 08/25/2009 01:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Commerce-Bank/Kansas-City-Missouri-64180-6000/Commerce-Bank-Unauthorized-withdraw-from-Commerce-Bank-Kansas-City-Missouri-485263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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