• Report: #979606

Complaint Review: Commerce Payment Group REVIEW: Commitment to customer satisfaction. Commerce Payment Group can expect to be treated courteously with respect by sales and support staff.

  • Submitted: Sat, December 08, 2012
  • Updated: Sat, December 08, 2012

  • Reported By: Ripoff Report — Tempe USA
Commerce Payment Group REVIEW: Commitment to customer satisfaction. Commerce Payment Group can expect to be treated courteously with respect by sales and support staff.
1465 Broadway Hewlett, Long Island, New York United States of America

Commerce Payment Group REVIEW: Commitment to customer satisfaction. Commerce Payment Group can expect to be treated courteously with respect by sales and support staff. Sales and operations personnel undergo weeks of training before they can communicate directly with customers. Honest clear-cut answers to question from trained professionals when they call. Dedicated to serving the credit processing needs of business owners ranging from the small corner store to the major retailers. Get the same equipment and services as "the big guys" at affordable prices. Commerce Payment Group receives a positive rating for their commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. Ripoff Report Verified

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Ripoff Report REVIEW / Commerce Payment Group Commitment to Customer Satisfaction

Commerce Payment Group joins Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a long name for a program that does a lot for both consumers and business alike.

Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program -- a program that benefits the consumer, which helps to increase consumer satisfaction and confidence when doing business with a member business Verified By Ripoff Report.

When a company or individual joins the Rip-off Report Corporate Advocacy Program, they must make a commitment to us in writing to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our CAP program will review and respond to ALL customer complaints promptly. [continued below]....
..... It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). Making things right can mean lots of different things to different people, but our point is this - by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our CAP members are doing everything they can to treat customers fairly and to increase their customer satisfaction. ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.
Commerce Payment Group  is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
By Ripoff Report C ommerce Payment Group approached Ripoff Report with the intent of wanting to resolve any customer issues and reports posted on Ripoff Report. As a Part of the Corporate Advocacy Program the member business allows Ripoff Report to send an email to all of those who filed a complaint in the past, letting the customer know, the member business wanted to make things right with them, . . . whatever it takes to do so. Ripoff Report always monitors these emails to insure the member business does what they agreed to. The people at Commerce Payment Group did just that. Commerce Payment Group has gone through great lengths to make sure they try and resolve any and all customer issues. Commerce Payment Group has joined the Corporate Advocacy Program because they want customers to know they will resolve any and all customer issues. They never want their customers to feel like they werent taken care off. Commerce Payment Group stated our customers are treated as family. As service professionals, we treat our customers and employees with respect and dignity. COMMERCE PAYMENT GROUP CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS If you're looking for professional, top quality, low-cost credit card processing so you can accept credit cards, you've come to the right place. Commerce Payment Group has set up over 45,000 merchants nationwide to accept credit cards, as well as a full suite of other electronic payment solutions including, Ecommerce Payment Gateways, Mobile POS solutions, Electronic Check Conversion and more. Our sales staff has had thousands of conversations with business owners like you. We know what you are looking for - something quick, easy, and affordable, and we guarantee to provide you a wide array of solutions combined with unparalled customer service. If you have any questions or would like to speak to one of our sales representatives, please give us a call 24/7 at 1.866.999.4622. WHY COMMERCE PAYMENT GROUP IS BETTER THAN THEIR COMPETITORS Guaranteed Lowest Rates 0.35% Congress just passed the Durbin Bill which means bigger savings for businesses like yours (and our new 0.35% rate). Call us now and find out all the details on how much you can save! . Award Winning Customer Support We will be here for you LIVE & 24/7to answer any questions you may have. No long hold times or voicemail ever. FREE Credit Card Terminal A savings of over $300.00 dollars! Whether you have a retail location, online store, or a mobile business, well give you the perfect solution-FREE! No Long Term Contracts If you wish to leave us (and very few do) youre free to go. There are absolutely no exit fees when you terminate your agreement with us. 24-hr Application Turnaround Our approval rate is 98% and well help you get set up accepting credit cards in just 24 hours, even if your credit is less than perfect. Fast funding to your bank account Maintaining your cash flow is crucial to your businesswe understand. Your credit card sales will be deposited into your bank account within 48 hours of your transaction. See satisfied merchants recorded testimonials. http://www.commercepaymentsystems.com/landing_video_1.aspx http://www.commercepaymentsystems.com/landing_video_2.aspx Commerce Payment Group / Statements from the owner. Thanks for taking the time review Commerce Payment Group as your merchant account provider. If you're looking for professional, top quality, low-cost credit card processing so you can accept credit cards, you've come to the right place. Why? Let's go over the reasons. 1. It costs absolutely nothing to open a merchant account with us. Not a penny. In fact, we actually give you a state of the art credit card terminal. Free! 2. Youll get the lowest transaction rates in the industry. All the time. Guaranteed. So you keep more of the proceeds you've earned. 3. With us there are no hidden fees, no tricks, no nasty surprises-ever! 4. We never lock you into a contract, and never charge a cancellation fee. You're free to leave at any time. But why would you ever want to? 5. Finally, you'll get expert 24/7 customer service-when you need it. No busy signals, no long hold times, no voice mail. Give us call. There's absolutely no risk, no cost. You can be approved within 24 hours and making credit card sales in just a few days. We really look forward to serving you! ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH . As stated above, Commerce Payment Group is committed to 100% customer satisfaction and has made every possible effort to ensure that all customers have a positive experience while at their business. After speaking with the management at Commerce Payment Group and emailing anyone who filed a complaint in the past, Rip-off Report is proud to give Commerce Payment Group a positive Rating. Commerce Payment Group made efforts to ensure that all customers were satisfied and assured Ripoff Report that the business has an improved business model that features customer satisfaction as the top priority. David Fields , the VP of Customer Support , stated We carefully consider all customer complaints as constructive criticism and use them as tools to improve our customer service upon". Our customers are the face of our business and their satisfaction is of the utmost importance. We value our customers above all else, and look forward to continually improving so that their experiences with Commerce Payment Group remain strong, consistent and positive. STATED IMPROVEMENTS FROM COMMERCE PAYMENT GROUP . Here at Commerce Payment Group, all of our customer support representatives now must have a minimum of 2 years experience in the bank card industry. This is a requirement for an employee to be part of our customer support team. What this means to you, is that all of your questions will be answered promptly and professionally. Our friendly support representatives are available 24 hours a day 7 days a week, with an average wait time of under 20 seconds. Most other Merchant Service providers outsource there support staff, which comes along with long wait times and language barriers. This is something you will never have to experience here at Commerce. Further, we contact customers to gather valuable feedback so that we can continue to adapt and deliver the best customer service possible. Commerce Payment Group is willing to go above and beyond to do what it takes to make things right with their customers. WHAT TO LOOK OUT FOR IN THIS INDUSTRY Choosing the right card processor is important when the economy is booming, but it becomes even more crucial when things are tight like they are in this economy. Why is it so much more crucial now? 1. Credit is tight. If you choose a processor who delays sending your money to your bank account, your cash flow is seriously impacted. And it's not like you can go to your bank and just get credit like you could back in the 90s. If you're like most small businesses, cash flow is a major issue even when the economy is rolling. In a recession it becomes mission critical. Don't get stuck with a slow paying processor. 2. In a recession you're going to get more charge backs. It's just a fact of life in a recession. You need a processor who can help you avoid fees when these situations arise..not a processor who can't wait to nail you with additional fees when your customer doesn't have adequate funds. A recession is hard enough. You don't need fees on top of charge backs on top of lower sales. You need a processor who's willing to guide you through this minefield and stay profitable. In addition, long term contracts make sense in industries where everyone is doing it. Wireless phone companies, automobile leases. But not in our industry. There are companies, like ours, who do not make you sign any long term contract whatsoever. There are companies who are perfectly willing to let you leave any time you like. And if some companies in an industry are perfectly willing to let you leave at any time...and others need to tie you up for 2, 3, even 4 years...what does that tell you about the ones that need to tie you up? It tells you they might have something to hide. And don't want to let you go when you find out what they're hiding. Meanwhile, the ones that let you go at anytime obviously don't have anything to hide (or they'd be out of business from all the clients walking out the door after a month!) We let clients leave whenever they like. No termination fee. You don't like us? You're free to leave. And guess what? Our business has never been better! If you have any questions, or would like to speak to one of our sales representatives please don't hesitate to call us at 1.866.999.4622. We really look forward to serving you. *Any consumer not receiving satisfaction from a member of Rip-off Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program should email us at [email protected] This kind of dedication to customer service means that Commerce Payment Group will do whatever it takes to make sure their customers are properly taken care off. In the future, if anyone has any complaints or concerns with Commerce Payment Group, you are invited to contact them directly via email: [email protected] (again, please be sure to cc: [email protected] so we can keep track of the companys response and to insure customer satisfaction). You can call Commerce Payment Group directly at 1.888.750.8472 , and ask for David Fields, VP of Customer Support. As always, Ripoff Report cannot guarantee that every customer or employee will always be 100% satisfied in every case, but we promise that if you have any concerns with Commerce Payment Group or any of our Corporate Advocacy Program members, we will do everything we can to see that the issue is addressed quickly and that you are treated fairly and with respect. Any issues you think you cannot resolve with any member of Rip-off Reports Corporate Advocacy Program.. please contact us. [email protected] ..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-off Report is chartering in new territory, working to make a change for both consumers and businesses alike. Consumers can feel safe confident and secure when doing business with Commerce Payment Group. Here's why. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,. And about Commerce Payment Systems Commitment to Excellence and Consumer Satisfaction. .... Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.


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This report was posted on Ripoff Report on 12/08/2012 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Commerce-Payment-Group-REVIEW-Commitment-to-customer-satisfaction-Commerce-Payment-Group-can-expect-to-be-treated-courteously-with-respect-by-sales-and-support-staff/Hewlett-Long-Island-New-York-11557/Commerce-Payment-Group-REVIEW-Commitment-to-customer-satisfaction-Commerce-Payment-Group-979606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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