- Report: #880841
Report - Rebuttal - Arbitrate
Complaint Review: Commercial Capital Training Group | Ripoff Report Verified
Commercial Capital Training Group | Ripoff Report Verified90 State St. Suite 700 Albany, New York United States of America
Commercial Capital Training Group REVIEW: Commercial Capital Training Group commitment to customer satisfaction, comprehensive commercial finance training program offers organizations & entrepreneurs a chance to finance businesses and commercial real estate transactions. Over 75 years of commercial finance experience, intensive 7 day training provides graduates opportunities to meet over 40 direct banks, private lenders offering over 40 different commercial finance programs. Dedicated one on one lifetime support, 7 days a week.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program Students feel confident & secure when doing business with Commercial Capital Training Group. Ripoff Report Verified
EDitors UPDATE: Positive rating and recognition has been given to Commercial Capital Training Group for its commitment to excellence in customer service.
Ripoff Reports discussions with Commercial Capital Training Group have discovered a commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Commercial Capital Training Group listens carefully to any client concerns and is constantly improving their business based on suggestions and feedback from past customers.
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Kris Roglieri during an on-site inspection held by a third party verification company with no biases toward Commercial Capital Training Group along with comments made to Ripoff Report.
Commercial Capital Training Groups principal, Mr. Kris Roglieri, has informed us that his personal philosophy for any of his multiple businesses is that his customers needs comes first. As a successful businessman, Mr. Roglieri feels it is critical to listen to his clients and respond properly. By always putting his organizations customers first, Mr. Roglieri hopes to maintain Commercial Capital Training Group as a successful enterprise both now and for many years to come.
Another top executive of the company told us that Mr. Roglieris personal business philosophy is based on a premise that "strives to add value in its services as they understand that a successful business model is based on value-added services, and client care. Commercial Capital Training Groups mission statement says it all: "Our goal is to provide our clients the best quality, value and professional excellence in the industry." Some of the other things Ripoff Report learned during our review: typical customer feedback reads: Commercial Capital Training Groups commitment to supporting us after training is nothing short of excellent. It has been over a year now and the support that I have received after training is just as good as the first day out of training. There are few companies that take as many steps in making their customers feel satisfied as Commercial Capital Training Group.
Commercial Capital Training Group targets any organization or individual looking to expand into commercial finance and becoming a commercial loan consultant. According to the company, their 7 day training is much more complete and comprehensive than competitors who usually have 3 to 5 day sessions. The training teaches between 40 and 50 different financial products as compared to competitors focusing on 15 to 20 products. Additionally, the training company also has exclusive access to Mr. Roglieris other companies in their Albany location and also in Rochester, NY. The training companys access to lenders in-house is unique for this financial training. The instructors are not only financial trainers they are also financial lenders that bring that experience to the trainees.
The purpose of the Commercial Capital Training Group is to seek to develop entrepreneurs to work in the field of commercial finance. The experience consists of on-site seven day training in all facets of underwriting, finance, and running an independent business. Consumers (trainees) are taught 45 different commercial financial instruments involving in person and conference call/webinars with commercial lenders representing different asset types. The training also enables the trainees to gain personal access to lenders. A critical component of the training is the support of the company to each trainee following the end of the on-site one week training experience. Lifetime support is offered by the company through 5 support staff members that are available by direct phone contact at any time following the conclusion of the training.
The company advertises in financial trade and business publications as well as business opportunity and franchising journals (although it is not a franchise). Additionally, many of the potential clients may have a very specific business-type focus and are looking to branch out or expand their repertoire of financial products by gaining the knowledge from this training. As to turning leads into clients the process is with clearly conveying to potential clients all the upfront information about the training and the lifetime support following conclusion of the class.
Currently, the company feels that they do not have any internal processes or procedures where there was a documented need for improvement. They have had earlier instances of both the change from a 5 day program to a 7 day program and also about making an internal change so that at the conclusion of the program all trainees now have a direct cell phone line to their on-staff support person. When the company first started out all support calls were required to be made to the office phone number during normal business hours. Based upon feedback where participants may be working on the west coast or on a project on a weekend it was determined that the support staff would provide direct cell phone numbers and be available after normal hours to address these concerns.
In dealing with complaints, it was stated that the company feels they are an open book. They thought that they had not experienced what would be considered a true complaint; but rather, honest feedback from the trainees that have led to improvements to the program. As a case in point several attendees in early sessions indicated that the initial training sessions that were only five days in length was not enough to convey the information. This resulted in now once a month offering is a seven day session running from a Monday through the following Sunday.
Another example of what might be considered a complaint was when individuals that had completed the program where having difficulty in getting phone calls returned from private lenders that were presenters during the week of training. In these instances the companys support staff members have interceded on behalf of the trainees in getting lenders to communicate with the trainees on a timely basis.
The company stated that they did not know of an instance or issue where a client/trainee was dissatisfied with their training experience. They stated that there have been some instances where following the conclusion of the classes where individuals did not have a clear understanding of some of the specific materials and needing a little hand-holding to help them to adequately complete a task. They spoke of two instances of reports on Rip-off where the claims were investigated and found not to be substantiated. They indicated that due to the confidentiality and anonymity of those complaints they do not believe these false claims were filed by program participants; but, perhaps by competitors. They also noted that they have received no complaints from the Better Business Bureau. The company feels that an important part of ensuring the trainee will not end up being dissatisfied with the training is that the company is very selective in who they will accept into the program. The company predetermines if the prospective attendee has the skills and knowledge to participate in the program and be able to work independently following conclusion of the on-site training.
The biggest change to the company in response to do whatever it takes was extending the duration of the training from 5 to 7 days based on the feedback from the initial offerings. They feel it is important to educate the trainee prior to the start of the training as to what to expect during the training and being upfront on their commitment to the attendee before, during and after the conclusion of the week of on-site training. The other change that has been instituted that the owner of the company must be personally notified immediately of any reported complaint to ensure that all appropriate steps can be taken to resolve any issues.
Commercial Capital Training Group feels that to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program through Ripoff Report conveys the level of trust and demonstrates complete integrity to potential clients of his company. They feel individuals will know that the staff will handle all complaints professionally and will do everything possible to make things right.
Commercial Capital Training Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports review, Commercial Capital Training Group has made organizational changes allowing its clients a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with executives at Commercial Capital Training Group, Ripoff Report is convinced that Commercial Capital Training Group is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT BELOW THAT WAS FILED ABOUT Commercial Capital Training Group:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer .. Commercial Capital Training Group did just that. It should be known the author of the Report below never responded to Ripoff Report so the company could make things right with them.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Commercial Capital Training Group Kris Roglieri | NOTICE: Ripoff Report VIP Arbitration Decision: A neutral and independent Arbitrator has determined that the following report contained one or more false statements of fact. The false statements have been redacted (((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration))) | They claim to put you into the commercial finance business but the program doesn't work Albany, New York
RIPOFF REPORT VIP ARBITRATION
SUMMARY OF ARBITRATOR DECISION
Commercial Capital Training Group, Complainant
IWishIWouldHave Known, Author of Ripoff Report #880841
Complainant has challenged the truthfulness of 2 specific statements posted on ripoffreport.com by Author IWishIWouldHaveKnown. The Author has not responded. In accordance with the Ripoff Report VIP Arbitration Rules (the Rules), the Arbitrator will decide whether each of the 2 statements is an opinion or a statement of fact. If, and only if, the statement is determined to be a statement of fact, the Arbitrator will then go further and decide if, by a preponderance of the evidence, the statement is true or not.
In this case, the Arbitrator has only the evidence submitted by Complainant to consider. The evidence submitted includes the Ripoff Report referenced and two Witness Statements.
Complainant appears to be challenging the identity of the Author of the Ripoff Report. The Author claims to be a customer of Complainants, but Complainant believes the Author is actually a competitor. The Arbitrator notes that Complainant did not include any statements pertaining to the identity of the Author in the sworn statements provided, and thus did not provide any evidence on this issue. The Arbitrator is not persuaded by the arguments presented and finds that it is more likely than not that the Author is a customer of Complainant.
Any portions of the statements that were deemed to be opinion were not ruled upon by the Arbitrator. The Arbitrator determined that the statements which have been redacted were false. Therefore, according to the Rules, those statements have been redacted.
Decided July 19, 2012
Sandra J. Franklin, Arbitrator
* A copy of the full Arbitrators Decision is available upon request. Please e-mail email@example.com.
I went through the Commercial Capital Training Program a late last year. It is now May 2012 and I have not made a single penny. I left the training all pumped up & ready to go home and start my marketing but what they do not tell you is that some of their lenders are other brokers and not direct lenders. They also claim to teach you many areas of fianance but when it was all said and done...you can only learn so much in so little time. It is TOTALLY IMPOSSIBLE to grasp all of the information in just 7 days. There was a person in my class who I am very friendly with & he used to work for a bank for many years and even he said he left the training more confused then he ever has been. Both he and myself have yet to make a single penny. I have seen some activity but these SO-CALLED lenders that they gave us have yet to fund a single transaction that I submitted. I'm sure CCTG will have an intelligent answer to this post as to why I am doing things wrong but it is not just me. There are other people who attented when I attended and they have had the same results as me. Whenever I call them to try to speak with Kris or Jon I can never ever get them on the phone right away. ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)). I wonder how much they ((Statement REDACTED as false pursuant to Ripoff Report VIP Arbitration)) because my whole class has moved on to different endeavors. Good luck to anybody who chooses to go through their deceiving program, but hopefully you will take my advice & avoid it like the plague.
This report was posted on Ripoff Report on 05/10/2012 11:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Commercial-Capital-Training-Group-Ripoff-Report-Verified/Albany-New-York-12207/Commercial-Capital-Training-Group-REVIEW-Commercial-Capital-Training-Group-commitment-to-880841. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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