• Report: #619685

Complaint Review: Community Management Group

  • Submitted: Fri, July 02, 2010
  • Updated: Fri, July 13, 2012

  • Reported By: George — Ladson South Carolina U.S.A.
Community Management Group
349 Folly Road Suite 2B Charleston, South Carolina United States of America

Community Management Group CMG HOA Fees, she refuses to correct our account even though it was faxed to her twice. Refused to respond to emails. Refused to verify charges. Charleston, South Carolina

*REBUTTAL Owner of company: Response

*UPDATE EX-employee responds: Steve Peck does not return calls

*Consumer Comment: TOTALLY AGREE

*REBUTTAL Owner of company: Call any time

*Consumer Comment: I totally agree

*Consumer Comment: CMG - Community Management Group Complaint

*Author of original report: Update July 5th

*REBUTTAL Owner of company: Let's ensure all facts are correct first...

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Received a letter from CMG in April saying I did not pay my HOA dues.  10 May I responded via FAX to their company fax with a letter and bank statement.  I did not hear anything and received a bill now my. interest and fees doubled the amount due from $170 to almost $400 due.  We only pay $96 a years (nothing here) and somehow there was a special assessment of $68.XX  I have email'd her with one response but when I asked when and at what rate they add "admin fees", interest, late fees and that I am requesting an itemized summary as the SC HOA laws state we can and to substantiate these fees I never heard back from her........but some cheesy lawyer sent us a letter stating I owe this.  I double checked with my bank in Feb 2010 that all these checks cleared and they said "YES".


Beware of this "Community Management Group" in James Island.


 


This report was posted on Ripoff Report on 07/02/2010 07:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Community-Management-Group/Charleston-South-Carolina-29412/Community-Management-Group-CMG-HOA-Fees-she-refuses-to-correct-our-account-even-though-it-619685. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Community Management Group

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
1Author 4Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Response

AUTHOR: CMG - ()

It is disappointing what an embittered individual will say. Just ask for Steve Peck when you call or press "5" and you get right to the company President.

Respond to this report!
What's this?

#2 UPDATE EX-employee responds

Steve Peck does not return calls

AUTHOR: Homeowner - ()

We tried on at least three occassions to meet with Mr. peck. Each time, we made the appointment over a week in advance. And every time we would go to the office, we were told he could not meet with us. We own one of the condos that this company manages. it is in such disrepair that the windows do not open or close, termites have eaten completely through the headers of the windows, producing sawdust, and the roof is leaking causing toxic mold to be in the duct work. Yet, we are expected to pay our assessment every month.  We sat in the conference room while he slipped out the backdoor so he would not have to meet with is. We watched him scurry away as quickly as possible, then were told he had to go to another appointment.

Steve Peck needs to go to jail for criminal conduct and his bookkeeper was listed as a CPA... All of a sudden she is no longer that designation on the web site. The group is a fraud and the former employee I called told me the funds are ciphoned off and sent overseas.  

Respond to this report!
What's this?

#3 Consumer Comment

TOTALLY AGREE

AUTHOR: Lauren - ()

THESE PEOPLE ARE HORRIBLE!!!  THEY OVER EXERT THEIR POWER DOUBLE CHARGE OVER CHARGE THEY ARE COMPLETE CROOKS!!

Respond to this report!
What's this?

#4 REBUTTAL Owner of company

Call any time

AUTHOR: Steve Peck - CMG - (United States of America)

Out offices are open every weekday and in the unfortunate circumstance that no one is available to take your call, please leave a message at the tone. We will get back with you within one business day, always. Or call my extension. Simply press 5 at any prompt and you will get my voicemail or me. Steve
Respond to this report!
What's this?

#5 Consumer Comment

I totally agree

AUTHOR: mslynne - (United States of America)

I find it hard to believe that so many have the same complaints about a company and yet we couldn't possibly be telling the truth. I too have attempted to contact this business multiple times only to receive no response...I repeat no response!! So for the associate to say that all calls are answered or returned is false!! I do not understand why customer service is so dead with so many companies these days. I guess they haven't heard there is a recession going on that they should be grateful that their business is still even up and running. In case they didn't know the fact that these employees are capable of paying their bills is a direct result of our patronage!
Respond to this report!
What's this?

#6 Consumer Comment

CMG - Community Management Group Complaint

AUTHOR: SCLandlord - (USA)

I represent a Property Management company.  It is our unfortunate experience to manage many homes in communities CMG manages.  The problems with them are consistent and troublesome.

Not applying on time payments - We have canceled checks showing on time payments.  Yet CMG continues to add delinquent and interest charges.  In one instance, we sent one check for several properties.  They returned the check and insisted we send a separate check for each (a wasteful practice).  We refused and sent another single check.  They did apply it, but it took them 4 months and they charged delinquent charges + interest during that time, and are still charging, though it has been a year.  The bill is now several hundred dollars . . . for something that was sent on time.

False breach charges - we often get notice, with no proof, of breaches of the Covenants and Restrictions in tenant occupied properties.  If there is a breach, it is addressed immediately.  If not, we send proof there is no breach.   CMG's response to keep charging, no matter what.  When we begin managing for new clients, who are the actual homeowners, the number 1 complaint is their frustration in dealing with the erroneous charges of CMG.  In addition, the SC state law gives Tenants 14 days to cure a breach, yet CMG often gives as little as 5 days. 

No response - When we try to address issues with CMG personnel, there is rarely a response, to either phone or email messages.  When there is a response, it doesn't resolve anything, they just repeatedly state to send money.

I have had several email exchanges with the owner of CMG.  His emails always contain personal insults to me, statements that he doesn't have time for games, and refusal to meet with me to address the recurring issues with CMG. 

We are curently considering futher action and are seeking others who have had problems with this company.  As far as I can tell, this forum does not allow for identities to be revealed, or contact information to be included in these answers.  If you will Google - Property Management Summerville SC - we usually pop up first in the findings, as a sterling place to do business.   
Respond to this report!
What's this?

#7 Author of original report

Update July 5th

AUTHOR: George - (U.S.A.)

 

SUBMITTED: Monday, July 05, 2010 POSTED: Monday, July 05, 2010

For one to file a report of being ripped off, generally one should have actually been ripped off by the party cited. Respectfully to your posting this isn't exactly how things came to pass. ...and this is not about Community Management Group... but between property owners and your homeowners association, not Community Management Group. It is regrettable that things got to this stage - on this we can all agree. 

Accountibility for actions.  Im appalled by CMG and all this.

I have paid this. Ive been here 10 years and always paid my dues.  

 

Assessments are not voluntary but tied to the deed of every address in your community - this has nothing to do with CMG. Here is a listing of the letters sent: In December your Board of Directors personally gave each owner their billing statement by delivering it personally to the owners' doors. As you note in your own words, this bill was not paid.

False statement by CMG. Maybe a "note" made by your employee stated this but I did not say "this bill was not paid"

 

I never said I did not pay my HOA dues, I'm blue in the face because your people cannot listen.  I paid my HOA dues in Dec 2009 and Jan 2010.  Our HOA extended the time we could pay until March 16th.  What I did tell your Lynette R. Nester and I believe this is on 21 June when I emailed her.  I told her my payment for the Special Assessment was paid, it was sent electronically from my bank but until my July statement I would not be able to show proof.  

 

March 2, a letter from your new manager offered on the Association's behalf, "options to make your assessment payments, if you havent already. Automatic draft and other online payments including credit card options are available via our website, www.CMGCharleston.com (Click on the "Online Payments" link)."

I did not get a March letter as Ive stated and youve stated you agree, so why this comment..My first letter from CMG was an April 16th bill. I responded on 5/10/2010 by disputing the bill and sending in my proof of payments.

Why would I pay something already paid.

 

In your own words and based on the dates notes, you did not act on this message. Your manager corresponded with owners to ask for a copy of a cleared check if the bill was paid. None were received.

Notes? Why would I say I did not pay something I paid? COMMUNICATION

 

The letter further noted on behalf of your HOA, "Assessment payments were due in January, however your Board has extended an additional grace period until March 15th to avoid additional late payment penalties. For those with balances after this date, a statement will be mailed separately. Your Board of Directors has directed Community Management Group to apply a comprehensive written Collections Policy that includes application of late fees, liens and possible legal action for past-due accounts. The Association will impose a $10 administrative fee and 15% per annum interest (as 1.25% each month) for assessments that are past due."

If I had this letter I would not ask the question.

 

The penalties imposed by your Association (not CMG) were very clear.  Owners were also offered multiple means of contacting the Association and your manager. For those who did not heed these notices, every month there was a statement sent showing an account balance.

Again, it was paid.

 

To owners with a balance, a follow-up warning notice was sent at the direction of your Association Board (not CMG) and in acordance with Association documents that stated "Please be advised that your Homeowners Association account is now 90 days or more past due. Prior notices have been sent to collect this debt. In the event that payment in full is not received within 10 days from the date of this notice, your account will be referred to the Associations attorney for further collection, an action which will incur SIGNIFICANT additional fees on your Association account." The letter indicated that staff and your Board would be pleased to research this for any concerned owner and a statement was again sent to each to substantiate the ressearch and the fees owing. The language was very clearly called out in each letter.

I received two statements and one response to an email from CMG, that is the only thing I received.  The email from CMG stated they CMG could not even enforce the by-lays.  So, I asked how did they become our HOA.  No answer.

 

Every single call and e-mail received is answered.

Untrue, I sent Lynette R. Nester two other emails and my wife sent her one and none of those emails were answered.

 

When a balance is not paid at this stage, your Association's procedures (not CMG's) require securing the debt with a recorded lien and following that, a much stronger final warning letter is sent before the account is given over to an attorney... Enriching attorneys is not of any interest whatsoever to your neighbors and your Association Board or your manager.

Communication and leadership.........................numbers are numbers but effectiveness is what we all should strive for.

 

To owners who did not pay, the matter was handed to the attorney.

I paid but my account was turned over to an attorney.  What would you call this? I sent proof as well.

 

In May your elected Board of Directors (not CMG) called a special meeting of members to announce the necessity of a Special Assessment due to the shortfall in funds from many delinquent accounts.

I assume homeowners are not allowed to a special meeting, because nothing was sent out and nobody was notified.  Is it not my right to know why the special assessments were made? I asked CMG why we have special assessments?  Article IV, 13. Our by-laws say you must be notified 15 days to a meeting, so was this illegal?

 

If there actually was some accounting error prior to our work, (We did not start until March) please ask your bank to provide copies of the front and back of the check so this may be researched.  Until such a time as the account and legal fees are paid, the attorneys' fees will likely continue to accrue.

This information was sent to your office, if you work for CMG on Folly Road.  I also sent a statement from my bank dated 10 Feb 2010 that the checks did post.  I have wasted enough time and money on this issue.

 

We are here to assist but we need to work together on this. Posting a false report here will not make the issue go away.  How would I help if I were in CMGs shoes.  If someone stated they paid and they asked to see the report that showed they did not pay, I would send it to them, plus it a SC HOA Law.  Im sorry, I cant see anything but someone trying to ripoff someone charging them twice. I tried to communicate with your office but after my first email they went unanswered!  How would you feel about someone trying to charge you for something you paid, shown proof you paid and then they will not respond to you and you get a letter from a lawyer?

 

We offer this message respectfully to this common goal.

We all have jobs to do and I dont think being unpaid for doing someone elses job is a cool thing!

 

I have a question? Since you all will not answer our emails.  Who is to enforce our by-laws now?  Lynette R. Nester said they cannot.  Even if they can, our manager will not respond to email so?

Dont  have a bad day and take it out on others.

 

 

Respond to this report!
What's this?

#8 REBUTTAL Owner of company

Let's ensure all facts are correct first...

AUTHOR: Steve Peck - CMG - (United States of America)

For one to file a report of being ripped off, generally one should have actually been ripped off by the party cited. Respectfully to your posting this isn't exactly how things came to pass. ...and this is not about Community Management Group... but between property owners and your homeowners association, not Community Management Group. It is regrettable that things got to this stage - on this we can all agree.

Assessments are not voluntary but tied to the deed of every address in your community - this has nothing to do with CMG. Here is a listing of the letters sent: In December your Board of Directors personally gave each owner their billing statement by delivering it personally to the owners' doors. As you note in your own words, this bill was not paid.

March 2, a letter from your new manager offered on the Association's behalf, "options to make your assessment payments, if you havent already. Automatic draft and other online payments including credit card options are available via our website, www.CMGCharleston.com (Click on the "Online Payments" link)."

In your own words and based on the dates notes, you did not act on this message. Your manager corresponded with owners to ask for a copy of a cleared check if the bill was paid. None were received.

The letter further noted on behalf of your HOA, "Assessment payments were due in January, however your Board has extended an additional grace period until March 15th to avoid additional late payment penalties. For those with balances after this date, a statement will be mailed separately. Your Board of Directors has directed Community Management Group to apply a comprehensive written Collections Policy that includes application of late fees, liens and possible legal action for past-due accounts. The Association will impose a $10 administrative fee and 15% per annum interest (as 1.25% each month) for assessments that are past due."

The penalties imposed by your Association (not CMG) were very clear.  Owners were also offered multiple means of contacting the Association and your manager. For those who did not heed these notices, every month there was a statement sent showing an account balance.

To owners with a balance, a follow-up warning notice was sent at the direction of your Association Board (not CMG) and in acordance with Association documents that stated "Please be advised that your Homeowners Association account is now 90 days or more past due. Prior notices have been sent to collect this debt. In the event that payment in full is not received within 10 days from the date of this notice, your account will be referred to the Associations attorney for further collection, an action which will incur SIGNIFICANT additional fees on your Association account." The letter indicated that staff and your Board would be pleased to research this for any concerned owner and a statement was again sent to each to substantiate the ressearch and the fees owing. The language was very clearly called out in each letter.

Every single call and e-mail received is answered.

When a balance is not paid at this stage, your Association's procedures (not CMG's) require securing the debt with a recorded lien and following that, a much stronger final warning letter is sent before the account is given over to an attorney... Enriching attorneys is not of any interest whatsoever to your neighbors and your Association Board or your manager.

To owners who did not pay, the matter was handed to the attorney.

In May your elected Board of Directors (not CMG) called a special meeting of members to announce the necessity of a Special Assessment due to the shortfall in funds from many delinquent accounts.

If there actually was some accounting error prior to our work, (We did not start until March) please ask your bank to provide copies of the front and back of the check so this may be researched.  Until such a time as the account and legal fees are paid, the attorneys' fees will likely continue to accrue.

We are here to assist but we need to work together on this. Posting a false report here will not make the issue go away.  We offer this message respectfully to this common goal.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
X