Comp USA And Technology Assurance Program CompUSA extended warranty a scam... Miami, Florida Internet

On December 1,2007 I bought a Sony Viao Desktop computer along with a Premium 3 year TAP extended warranty. On Feb 5th,2009, the computer would not start, so I took the computer to the store where I bought it ( Dadeland, Miami, Florida) along with the receipt for the computer and the extended warranty and the very fancy Premium Service plan. I was told I had to contact the third-party Assurant to arrange for repairs as this was the NEW CompUsa and they (TAP)were handling all service.

I contacted TAP ( Technology Assurance Program) on that date, and after arguing with them for a while, they said they would send me a box to ship it to them. That was not acceptable as I had purchased " In home service" as part of the Premium Program, so they told me that in 3 business days I would receive a call from them to schedule the service. Never heard from such a "service company".

Today on February 16th, I receive an empty box via UPS (21"x17") with a return label. My computer which is registered with them is 25"x17". I called them to complain, and told them again what the problem was. I spoke to a supervisor that was more useless than the representative before and basically told me to write to someone else ( Federal Service Warranty) to resolve my issue. This has to stop. This is not the first time I purchase an extended warranty for an expensive electronic equipment only to find out it is all a scam. Specially from CompUsa.

I have spent over $500 in repairing my computer as well as buying the OS as the rescue disk that comes installed in the computer was wiped out.

Vmzamorano
Miami, Florida
U.S.A.