We are Macintosh users who have few options for buying software at large chain stores. On Dec. 18, 2004 a Mac sales rep at the East Hanover Comp USA store ordered 3 different software packages for us since they weren't in stock at the store. We spent over $3,000.
Sales Rep assured us that we had until Jan 8, 2005 to return the software if we:
1. found it cheaper elsewhere
2. it was unopened.
We found it cheaper on line within one week. We took 2 of the unopened software packages to the store and were told that since it was ordered from the CompUSA "business website" it could not be returned to the store and had to be shipped back to the address on the shipping label.
You cannot access the CompUSA "business website" unless you are a sales rep. We went to the regular website and they said we needed a "RMA" form from the store in order to return. We go back to the store, they have no idea what the "RMA" form is.
Enter Felix Ramos, General Manager of the Eash Hanover NJ store. He answers our emails and assures us that he will do "whatever it takes to help us return our merchandise."
We ask him for the RMA form- he has no clue what we are talking about and tells us to go to the business website.
This is a Catch-22 game that CompUSA is more than willing to put it's customers through. In follow up phone calls to Felix Ramos, he has gotten belligerent with us and said " I emailed you already, what do you want me to do?" We want our $3,000 dollars back, duh!
We spoke live with a rep from the business site and she said that it's Felix Ramos job to do the RMA form and she would get in touch with his boss to have him conact us immediately.
We're still waiting ..
West Orange, New Jersey