- Report: #102457
Report - Rebuttal - Arbitrate
Complaint Review: Comp USA
Comp USANationwide U.S.A.
Failed to answer phone calls then gave me the run around "someone else is handling that" Honolulu Hawaii
*Consumer Suggestion: Resolution from both HP/COMPAQ and CompUSA
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After calling numerous times I finally took my computer into Honolulu store on July 13th with promise of return following week. It is now August 6th and I am less close to getting my computer.
My computer was sent to CA. to get a new video card. rather than the video card being shipped here. The computer was returned with no processor. Next they tried to find a replacement processor for a NEW Computer but failed. Then they said they were going to get me something from Hewlett Packard that would let me pick out a new computer.
Today I hear something else. No longer trying to get chit for new computer. Again, I talked to store manager who didn't really know anything about computer problem so gave me phone # to call. Phone number has an answering machine.
I do not know what to do! The $300 I paid for Quality Support was a waste of money. I just want my money back on a bad computer.
This report was posted on Ripoff Report on 08/06/2004 01:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comp-USA/nationwide/Failed-to-answer-phone-calls-then-gave-me-the-run-around-someone-else-is-handling-that-H-102457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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