• Report: #67418

Complaint Review: Comp Usa

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  • Submitted: Tue, September 23, 2003
  • Updated: Tue, September 23, 2003

  • Reported By:lake worth Florida
Comp Usa
1835 W Hillsboro Bl Deerfield, Florida U.S.A.

Comp Usa ripoff Deerfield Florida

*Consumer Comment: Something's Missing Here

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online they say you have a 14 day return policy . i
purchased a asus motherboard at your deerfeild , florida
store after the sale was complete they stamp the
reciept no returns. this is a new part and i paid full
price i dont think this is right store tech manager says this is there policy i should of purchased waranty extra (this was never offered) the product is faulty

Dan
lake worth, Florida
U.S.A.

This report was posted on Ripoff Report on 09/23/2003 01:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/Comp-Usa/Deerfield-Florida-33467/Comp-Usa-ripoff-Deerfield-Florida-67418. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Something's Missing Here

AUTHOR: Chris - (U.S.A.)

I looked at CompUSA's website and they don't say anything about not being able to return a new motherboard if defective within 14 days. Are you sure it was within 14 days, and it was not refurbished?

I worked at a privately owned chain for several years and motherboard failure rates were pretty high. I'd guess that 5-10% of new motherboards had a problem, so we took returns in and tested them on the spot and then did the refund if they were having a problem.

As a note to consumers though, when you are buying a motherboard, make sure you can return it if there is a problem. The best thing to do is find a store that tests the motherboard in front of you so all parties can see it's working. Don't buy refurbished motherboards, these are just returns that were able to boot up when they were tested. There could be a problem with the board that doesn't easily show up to the RMA people who test returns.
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