• Report: #404513

Complaint Review: CompUSA - Anthony Lyles

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  • Submitted: Tue, December 23, 2008
  • Updated: Wed, December 31, 2008

  • Reported By:McKinney Texas
CompUSA - Anthony Lyles
721 N Central Expressway Ste 200 Plano, Texas U.S.A.

CompUSA - Anthony Lyles Store Manager Deceptive selling practices, told product we bought was new and it was a refurb that was trashed Plano Texas

*UPDATE Employee: We Apologize

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Beware of buying anything from this guy or his store. We purchased a open box LCD HD TV just after Thanksgiving that Anthony told my Dad, brother and myself that was new but had a cracked stand.

We watched him wheel the unit in and proceeded to ask Anthony some questions about the tv. It was a Samsung 52 inch LCD HD TV LN-T5271F Model Code: AK2V3CFPA10118V, Version 5503. He told my brother and I that it was new and had some stand damage and had just came in off the truck from Chicago.

Our Dad came down to purchase it and Anthony also told him it was new, it just didn't have any manuals, paperwork, or remote. This was on the 29th of November, 2008.

We bought a stand for the unit and started to put it up when we realized the extent of the damage. The stand was perfectly fine but the back cover was cracked and screws were missing, and it was scratched all up around the screen.

Upon calling Samsung, I found out the unit was Mfg 10/2007 and that it had been refurbished at some point. And we weren't the owners who purchased the refurbed unit. We had to have been the people after those people.

Anthony lied about the condition of the unit and then when questioned about it he said just bring it back and I'll give you your money back. That wasn't the point, he lied to make the sale and then proceeded to tell me he told us it was refurbished etc. He failed to acknowledge any statements he had made about the TV to my Dad, brother and myself.

I became extremely disappointed in a gentleman that first appeared to be honest and truthful. He is a far from that. furthermore, when I returned the product he threatened me several times, and stated it was out of the 30 day return policy range. That was impossible because we bout it on November 28, 2008 and returned it Dec 23, 2008. This severely damaged unit was going right back on the floor he said. He has poor customer service skills and a hot temper to top it off so beware.

We watched hum belittle a customer trying to return something the day we bought the TV and should have known then. Watch your receipts and inspect your products carefully and find out by calling the mfg the history of any open boxed item you may purchase from this man. I will never step foot in his store again, his company needs to watch him and some consumer group should look into how many times they turnover returned units and how the represent them, ie., market them.

Anonymous
McKinney, Texas
U.S.A.

This report was posted on Ripoff Report on 12/23/2008 09:39 PM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA-Anthony-Lyles/Plano-Texas/CompUSA-Anthony-Lyles-Store-Manager-Deceptive-selling-practices-told-product-we-bought-404513. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

We Apologize

AUTHOR: Abraheim A. - (U.S.A.)

Dear Valued customer,

We sincerely apologize for the treatment and misleading information about your purchase. We strive for the best customer service and are willing to help our customers in any way possible. Your issue has been noted, and will be forwarded to district manager for review. Please contact me at Abraheim.Al-Mudhi@compusa.com If you have any additional questions or concerns.

Sincerely,
Abraheim A.
Compusa.com
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