• Report: #194813

Complaint Review: CompUSA, Iolo Technologies Rebate

  • Submitted: Mon, June 05, 2006
  • Updated: Wed, July 25, 2007

  • Reported By:Milwaukee Wisconsin
CompUSA, Iolo Technologies Rebate
rebateshq.com/ Miami, Florida U.S.A.

CompUSA, Iolo Technologies Rebate rebate ripoff, told me i sent wrong upc, i did not Miami Florida

*UPDATE EX-employee responds: CompUSA is out of Business in MN

*Consumer Comment: Bogus response from employee...

*UPDATE Employee: CompUSA 401

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I bought a Drivescrubber disc from CompUSA which came with a $25.00 rebate. I sent everything correctly. They sent me an e-mail telling me I submitted the wrong UPC. The told me it was for the product Search & Destry 3 and only a $10 rebate. I called and called and faxed the correct information over to them and they said they would take care of it. After all that they still sent me $10 rebate check for Search & Recover 3 to which I never submitted. I called again and was told to call iolo technologies direct. iolo technologies is of course not responsible for the rebate as they contracted with the rebate company. I continue to call and fax & mail copies of the correct paperwork and they say they will put me in the correct rebate category. We'll see. This is a new twist to rebate hell! I am about to cram this product down CompUSA's throat! They say they do not take returns on open computer software. We'll see about that!!!!

Brenda
Milwaukee, Wisconsin
U.S.A.

This report was posted on Ripoff Report on 06/05/2006 08:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA-Iolo-Technologies-Rebate/Miami-Florida/CompUSA-Iolo-Technologies-Rebate-rebate-ripoff-told-me-i-sent-wrong-upc-i-did-not-Miami-194813. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

CompUSA is out of Business in MN

AUTHOR: Britton - (U.S.A.)

Brenda,

Mitch and the gang are no longer managers at the location you called to report on this Ripoffreport.

They are no longer operating because they did not know how to manage. This is what you get one you take High School Educated morons and put them in charge!
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#2 Consumer Comment

Bogus response from employee...

AUTHOR: Brenda - (U.S.A.)

First of all Britton, there is no way you could have looked up my information (I did not provide a last name. Second, I have copies of the receipt, rebate & UPC. Everything is CORRECT! Third, why in the world would I need a TAP plan for a software program? Are you on something? Maybe I should call the manager of the Bloomington store and inform them of you ignorance to this situation. Rebates and repair/replacement plans have nothing in common!
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#3 UPDATE Employee

CompUSA 401

AUTHOR: Britton - (U.S.A.)

Please come to CompUSA in Bloomington Minnesota, We would do the same thing. You did not fill the rebate out correctly. you do not deserve your money. I looked up your order and past orders and you have never bought our Technology Assurance Program. If you do not buy this we do not really care about you. That is what we get paid on. You want your rebate money? Come in and buy a replacement plan. We are not here to sound like jerks but we need to get paid. Management is always on us to sell TAP and Compcares. If you do not you are not a customer. Plain and Simple.

Our Regional manager, Jay, came in this week from Denver and he stated our store has never been run so great. Our numbers are the best they have ever been. He said we need to keep up what we are doing. That is because we know how to sell. If we were doing poorly, he would have stated it and we would be being lectured. He ahd nothing but praise. If you have a problem wiht rebates you need to talk to the manufacturer. I know when our boss Mitch takes care of problems he always gives the number to the manufacturer. He will always check DW Webb to see if you are a TAP Customer. If you are he will make an acception. That is the way he does it so that is the way I do it and my other coworkers do the same. We have meetings once a month on Sundays for this.

Please call our store in Bloomington MN.
We could probably do something. We sell Taps as low as $9.99. That is worth it for a big rebate.

Look up store phone number online. Ask for Mitch, Adam, or LeNae.

I would leave a phone number but the site does not allow it,

I ahve worked for CompUSA for 2 years. our customer service is way better than best Buys and Circuit Cities. You can trust us on that. We are here to serve you but you have to understand we are in the business to make money too.

I am sure you can understand. We are not here to to rip you off. We are here to help you. Just come in and have a front end person call someone in management.
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