- Report: #407116
Report - Rebuttal - Arbitrate
Complaint Review: CompUSA
CompUSA23656 U.S. 19 North Clearwater, Florida U.S.A.
CompUSA CompUSA Not Honoring "Old CompUSA" Warranties Clearwater Florida
*UPDATE Employee: TAP Warranty Update
*Author of original report: CompUSA Does Not Honor Warranties
*Author of original report: CompUSA Cheats Their Customers
*UPDATE Employee: We apologize for the inconvenience
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So I made the 90+ minute drive to the CompUSA store in Clearwater, FL and upon arriving was told by a rep that they wouldn't honor the warranty. I told him I drove over 90 minutes and asked to speak to the manager. Jay Kurth (the store manager) came out of his office and started to tell me that I had to contact an insurance company to get service on the unit. I told him that I paid 70 dollars for an in-store replacement program and had called to ensure replacement before driving 90 minutes to get there.
He told me that I bought the warranty from "the Old CompUSA" and that the "New CompUSA" was a different company. The last time I checked, when a company purchases another company they assume all liabilities. When I told him I wasn't leaving until he did something for me he threatened to call the police. I called him scum and told him to go ahead so that I could let the police know how CompUSA stole from me. He never did call the police, so I am now going to contact the local TV and radio consumer advocates and the Better Business Bureau.
Their actions should be criminal and I am blown away how poorly CompUSA treats customers. When I looked through other complaints I saw a consistent history of both the "old" and "new CompUSA" ripping people off. I will never buy an extended warranty again. Why doesn't our government protect us from companies like this?
St Pete Beach, Florida
This report was posted on Ripoff Report on 01/02/2009 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA/Clearwater-Florida-33765/CompUSA-CompUSA-Not-Honoring-Old-CompUSA-Warranties-Clearwater-Florida-407116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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