- Report: #407116
Report - Rebuttal - Arbitrate
Complaint Review: CompUSA
CompUSA23656 U.S. 19 North Clearwater, Florida U.S.A.
CompUSA CompUSA Not Honoring "Old CompUSA" Warranties Clearwater Florida
*UPDATE Employee: TAP Warranty Update
*Author of original report: CompUSA Does Not Honor Warranties
*Author of original report: CompUSA Cheats Their Customers
*UPDATE Employee: We apologize for the inconvenience
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
So I made the 90+ minute drive to the CompUSA store in Clearwater, FL and upon arriving was told by a rep that they wouldn't honor the warranty. I told him I drove over 90 minutes and asked to speak to the manager. Jay Kurth (the store manager) came out of his office and started to tell me that I had to contact an insurance company to get service on the unit. I told him that I paid 70 dollars for an in-store replacement program and had called to ensure replacement before driving 90 minutes to get there.
He told me that I bought the warranty from "the Old CompUSA" and that the "New CompUSA" was a different company. The last time I checked, when a company purchases another company they assume all liabilities. When I told him I wasn't leaving until he did something for me he threatened to call the police. I called him scum and told him to go ahead so that I could let the police know how CompUSA stole from me. He never did call the police, so I am now going to contact the local TV and radio consumer advocates and the Better Business Bureau.
Their actions should be criminal and I am blown away how poorly CompUSA treats customers. When I looked through other complaints I saw a consistent history of both the "old" and "new CompUSA" ripping people off. I will never buy an extended warranty again. Why doesn't our government protect us from companies like this?
St Pete Beach, Florida
This report was posted on Ripoff Report on 01/02/2009 07:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA/Clearwater-Florida-33765/CompUSA-CompUSA-Not-Honoring-Old-CompUSA-Warranties-Clearwater-Florida-407116. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.