- Report: #435253
Report - Rebuttal - Arbitrate
Complaint Review: CompUSA
CompUSAwww.compusa.com San Marcos, California U.S.A.
CompUSA extended warranty TV bulb replacement is a scam San Marcos California
*UPDATE Employee: Updated Warranty Information
Today, I just called CompUSA and talked to a warranty rep (his name is Lamarr) about the bulb replacement for my TV since the original one just burnt out, and was told that the warranty didn't cover bulb replacement. I told him it was explicitly mentioned by the sale rep and was the main reason why I bought the extended warranty. But he still told me that it wasn't covered since it was not on the receipt, and he even told me the original salesperson lied just to made the sale on the warranty (sounded like he already knew about this practice).
After reading posts from people who have been cheated by CompUSA, it seems like this is a common scam CompUSA has been doing for years. I'm so furious now and just can't believe such a brand store like CompUSA would do such a thing - I'm willing to participate in any class-action lawsuit brought up against CompUSA regarding this matter.
This report was posted on Ripoff Report on 03/18/2009 12:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA/San-Marcos-California/CompUSA-extended-warranty-TV-bulb-replacement-is-a-scam-San-Marcos-California-435253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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