- Report: #435253
Complaint Review: CompUSA
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| CompUSA www.compusa.com
San Marcos, California U.S.A. |
|
CompUSA extended warranty TV bulb replacement is a scam San Marcos California
*UPDATE Employee: Updated Warranty Information
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I bought a 57" Mitsubishi DLP projection TV on Nov 2006 and paid an extra $339.99 for the extended 3-year warranty with one free bulb replacement (explicitly mentioned by the sale rep) at the old CompUSA store in San Marcos, CA. However, I was only given a receipt for the warranty purchase, and was told all the details were recorded in their electronic database.
Today, I just called CompUSA and talked to a warranty rep (his name is Lamarr) about the bulb replacement for my TV since the original one just burnt out, and was told that the warranty didn't cover bulb replacement. I told him it was explicitly mentioned by the sale rep and was the main reason why I bought the extended warranty. But he still told me that it wasn't covered since it was not on the receipt, and he even told me the original salesperson lied just to made the sale on the warranty (sounded like he already knew about this practice).
After reading posts from people who have been cheated by CompUSA, it seems like this is a common scam CompUSA has been doing for years. I'm so furious now and just can't believe such a brand store like CompUSA would do such a thing - I'm willing to participate in any class-action lawsuit brought up against CompUSA regarding this matter.
Vincent
oceanside, California
U.S.A.
Today, I just called CompUSA and talked to a warranty rep (his name is Lamarr) about the bulb replacement for my TV since the original one just burnt out, and was told that the warranty didn't cover bulb replacement. I told him it was explicitly mentioned by the sale rep and was the main reason why I bought the extended warranty. But he still told me that it wasn't covered since it was not on the receipt, and he even told me the original salesperson lied just to made the sale on the warranty (sounded like he already knew about this practice).
After reading posts from people who have been cheated by CompUSA, it seems like this is a common scam CompUSA has been doing for years. I'm so furious now and just can't believe such a brand store like CompUSA would do such a thing - I'm willing to participate in any class-action lawsuit brought up against CompUSA regarding this matter.
Vincent
oceanside, California
U.S.A.
This report was posted on Ripoff Report on 03/18/2009 12:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/CompUSA/San-Marcos-California/CompUSA-extended-warranty-TV-bulb-replacement-is-a-scam-San-Marcos-California-435253. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Updated Warranty Information
AUTHOR: Abraheim A. - (U.S.A.)
SUBMITTED: Wednesday, March 18, 2009
Dear Mr. Vincent,
We apologize for the confusion in regards to the repair and service on the waranty you purchased with CompUSA in 2006. For repair and such services would not be handled by any store locations, and there are no store locations in California anymore. CompUSA is under new ownership since your purchase, also below i have included contact information in regards to the number you can get help in fixing your tv. If there is anything else we can do for you please e-mail me directly at :
Abraheim.Al-Mudhi@compusa.com
**Systemax purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets in January 2008. The remaining stores around the country have closed, and the website was completely re-launched, as it is under new ownership. We are a completely different company that just purchased the CompUSA name, so we have no records from before January 2008. However, there are liquidation contacts in place to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 866 366 0642, or e-mailing customer_service@oldcompusa.com.
Sincerely,
Abraheim A.
Customer Service Dept.
CompUSA.com
We apologize for the confusion in regards to the repair and service on the waranty you purchased with CompUSA in 2006. For repair and such services would not be handled by any store locations, and there are no store locations in California anymore. CompUSA is under new ownership since your purchase, also below i have included contact information in regards to the number you can get help in fixing your tv. If there is anything else we can do for you please e-mail me directly at :
Abraheim.Al-Mudhi@compusa.com
**Systemax purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets in January 2008. The remaining stores around the country have closed, and the website was completely re-launched, as it is under new ownership. We are a completely different company that just purchased the CompUSA name, so we have no records from before January 2008. However, there are liquidation contacts in place to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 866 366 0642, or e-mailing customer_service@oldcompusa.com.
Sincerely,
Abraheim A.
Customer Service Dept.
CompUSA.com
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