I bought a Sony DSC-707 digital camera on January, 2002 from CompUSA in Naperville, Illinois. I spent about $1,150. It was the camera I had waited long and had planed to buy. The salesman was very knowledgable about the camera and strongly recommended to buy the protection plan. He said, "It is a replacement plan, not a repair plan. Such delicate camera even with small impact could cause malfunctioning. There is no way of fixing the elctronic camera these days. It is very unwise to not buy the plan." The salesman was keep repeating and his comment made sense, and I purchased the plan.
About three weeks ago, when I came back from work, I found out that the camera did not work after one of my daughters had used it. On August 23rd, 2003, the same week that I found the problem, I took the camera casually to the CompUSA store, where I bought from, for repair or replacement. The evening shift manager and the lady in service desk told me that they do not sell Replacement Plan on Camera, Video, or any items above $1,000. The evening shift manager also commented that I was not the first one who had been sold on the replacement plan from a dishonest salesman. Both people calmed me, saying, "Do not worry. Anyway, your camera will be fixed." So I left the camera for repair.
I got a call from CompUSA today, September 5, 2003, telling me that the camera could not be fixed and would cost about $3,000 which was above the plan coverage. I do not know about the amount of coverage and do not find any exempt cases on any prints.
I feel pretty sad about this whole thing. CompUSA has been the place I buy my desktop and laptop computer, memory chips, memory sticks, computer repair services, upgrade services, connectors, games, and any computer or electronic related items. I have had the store image of professional stuffs, services, and services. I did not feel I needed to raise my guard to protect myself on purchasing as I would from the second handed car dealers TILL TODAY.
Sugar Grove, Illinois