- Report: #935838
Report - Rebuttal - Arbitrate
Complaint Review: CompUsa
CompUsa1350 North Dupont Highway Dover, Delaware United States of America
CompUsa sold me a faulty warranty and refuses to repair my laptop Dover, Delaware
*UPDATE Employee: Please provide us with more information in order to assist you
A couple of months ago I turned on my laptop and when it loaded up there was a diagnal line accross the screen and the bottom part of the diagnal line was completely black and the upper portion of the line it looked like the regular screen with some horizontal lines going across. I contacted the warranty company and sent my laptop to their repair company. The repair company diagnosed my laptop screen as having accidental damage and the warranty company refuses to pay for the screen replacement because they say that the warranty the CompUsa sales associate sold me does not cover that type of damage or repair.
Let start off by saying that I DID NOT cause any physical damage to my laptop and secondly I am extremely dissappointed that the sales associate sold me a faultly warranty and completely misinformed me! Now the repair company wants me to pay $85 just to ship it back to me without repair or $300 to repair it and ship it back to me. I don't feel that I should have to pay for anything since I purchased a $200 warranty from CompUsa with the sales associate promising me that it would cover everything and anything that could possibly happen to my laptop. Had the associate given me the correct information I would have purchased the correct warranty.
I am extremely disappointment and now have not had my laptop for two months in dealing with the repair company, the Dover, Delaware store manager, and the warranty company, and noone seems to wants to correct this issue. I am appalled by this whole situation and CompUsa should train their associates to provide the constomer with correct information and stand by their word and product. I don't feel I should have to pay for the repair or the shipping fee due to CompUsa negligence!
This report was posted on Ripoff Report on 09/01/2012 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/CompUsa/Dover-Delaware-19901/CompUsa-sold-me-a-faulty-warranty-and-refuses-to-repair-my-laptop-Dover-Delaware-935838. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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