• Report: #408672

Complaint Review: Compact Appliance,edgestar Service

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  • Submitted: Tue, January 06, 2009
  • Updated: Mon, January 19, 2009

  • Reported By:monticello Utah
Compact Appliance,edgestar Service
8606 Wall St., Ste. 1800 Austin, Texas U.S.A.

Compact Appliance, edgestar Service Poor Quality Product deceptive customer service Austin Texas

*UPDATE Employee: Response to BPIP of Utah regarding her service issue with Edgestar

*UPDATE Employee: Response to BPIP of Utah regarding her Edgestar service issue

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I bought this product in Oct. It is a counter top dishwasher and the door was cracked with in a week. Called customer service they seemed to want to help I thought I was being congenial I was just being taken advantage of! Person taking my call did not document. Called again in Nov. they promised as soon as they got a door they would send it. Its Jan my door is in pieces called again now they say they will ship me a new unit as soon as I sent my old one back $120.00 to ship that I have to pay for. Why would I even consider spending that much more on a counter top unit. I don't even know if it will have the same problem.Their customer service people are dishonest and misleading I now have a unit I cannot use.And god only knows when I will get a door... When I bought this unit I loved it UNTIL I had to deal with customer service what a waste of money.. And I refuse to throw good money after bad.

Bpip
monticello, Utah
U.S.A.

This report was posted on Ripoff Report on 01/06/2009 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Compact-Applianceedgestar-Service/Austin-Texas-78754/Compact-Appliance-edgestar-Service-Poor-Quality-Product-deceptive-customer-service-Austin-408672. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response to BPIP of Utah regarding her service issue with Edgestar

AUTHOR: B. Ford - Service Manager - (U.S.A.)

I have reviewed your service account notes and do see that you had been waiting three months for the needed replacement part. We did experience a recent delay in receiving parts from our overseas supplier and I am sorry that you were negatively impacted by this delay. Once the Edgestar floor manager brought your case to my attention I authorized a return of the defective unit on our UPS account and a new replacement unit was shipped out to you last Friday which should arrive this week. Again, I apologize for the delay and invite you to contact us again with any future questions or concerns. B. Ford Service Manager.
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#2 UPDATE Employee

Response to BPIP of Utah regarding her Edgestar service issue

AUTHOR: B. Ford - Service Manager - (U.S.A.)

I have reviewed your service account notes and do see that you had been waiting three months for the needed replacement part. We did experience a recent delay in receiving parts from our overseas supplier and I am sorry that you were negatively impacted by this delay. Once the Edgestar floor manager brought your case to my attention I authorized a return of the defective unit on our UPS account and a new replacement unit was shipped out to you last Friday which should arrive this week. Again, I apologize for the delay and invite you to contact us again with any future questions or concerns. B. Ford Service Manager.
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