- Report: #315881
Report - Rebuttal - Arbitrate
Complaint Review: 1800company - Companies Incorporated | Ripoff Report Verified™ ..businesses you can trust. Commitment to customer satisfaction. document filing services100% satisfied or your money back no questions asked. The only known document filing services to offer to walk customers through their paperwork.
Companies Incorporated28015 Smyth Drive Santa Clarita, California U.S.A.
1800company - Companies Incorporated REVIEW: Customer Satisfaction Commitment: Companies Incorporated money back guarantee. Companies Incorporated recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. Santa Clarita, California
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service – feel safe, confident & secure when doing business with 1800company - Companies Incorporated Ripoff Report Verified™
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EDitor’s UPDATE: Positive rating and recognition has been given to Companies Incorporated for its commitment to excellence in customer service.
Ripoff Report’s discussions with 1800company / Companies Incorporated have uncovered a heartfelt commitment by the company to total client happiness and satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. Companies Incorporated listens carefully to client concerns and sees customer inquiries opportunities to learn how to serve the customer better and more efficiently as a company in the services it offers and in the support and follow-up for those services. Companies Incorporated ’s principal, Mr. Kevin Wessell, has let us know how important that customer satisfaction is to him, his company and his employees. "At Companies Incorporated, there the main boss is the customer. Keeping the customer satisfied, first, is simply the right thing to do. Second, is the best way to keep customers coming back over and over again. Third, provides a multitude of word-of-mouth referrals. That is why we have been in business for so many years, even though a tough economy, putting the customer first."
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Kevin Wessell during an on-site inspection held by a third party verification company with no biases toward the 1800company and Companies Incorporated
The 1800 Company and Companies Incorporated works with clients to establish corporations, LLC’s, and provide corporate record books. Their vision is to protect and grow the finances of their clients by acquiring leads of people that want to form Corporations or LLC’s. Most of their clientele established through word of mouth. Kevin Wessell, Outside Consultant with the 1800 Company stated. “We are set a part because we offer good customer service and follow-up. After the customer receives their delivery, we schedule an appointment with them and walk them through their paper work. I do not know of any other company that follows that procedure. Our staff is dedicated to make sure they are comfortable and satisfied with the product they receive.”
The client’s process with the company starts when they initiate contact with the 1800 Company. The company listens carefully to the needs of the client and provides a list of services available for them along with alternatives tailored to their situation. Once a decision has been made about the services needed, the company sends the client their product and set up an appointment with the client. The appointment is used to walk the client through the paperwork to ensure they fully understand what they have purchased and feel comfortable. Mr. Wessell stated, “Our goal is to make sure they are clear with what they have purchased and benefit from the product.”
The company stated that they have not received very many complaints recently. Kevin Wessell mentioned in the past complaints were stemming from people who wanted to use the corporate credit program to pay their bills. When complaints of this nature came up, the company explained to the client, “Our product and service was to help build a better credit score and did not guarantee they would receive a substantial amount of money. Now we explain that in greater detail to avoid any confusion.” In dealing with customer complaints internally, a representative calls the client. If that does not remedy the issue a different representative calls the client to ensure the complaint is resolved. An example of this was when Kevin Wessell stated, “I spoke to a customer on the phone and listened carefully. We decided it would be in our best mutual interest to refund the money. They returned the product they purchase. The customer stated that they were happy with that solution.” Mr. Wessell went on to say, “Our philosophy is that if you take care of your customer’s needs and issues right away, about 80-90% of the time they will want to seek business with your company again.”
Furthermore, the company mentioned that they always want to see the customer happy and make an effort to constantly get orders fulfilled as quickly as possible which leads to customer satisfaction. Mr. Wessell stated, “We make sure our employees put a whole-hearted effort into solving the customer’s needs. To monitor this, we have regular meetings with the staff.”
Since the company has had complaints through Ripoff Report, they mentioned they are letting employees go if they are not meeting or satisfying the needs of customers. They stated certain services and programs are being pulled from the company that is not beneficial to the customer. Additionally, the company is also focused on providing thorough explanations of products and services to ensure customers understand prior to their purchasing decision.
The 1800 Company thinks that is good to be a part of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program because it shows that they are putting forth the effort to make sure the customer is satisfied. Mr. Wessell mentioned the example, “We had to let an employee go who was not putting forth the effort to satisfy our customer. He started false rumors about our company. Our customers would read what he said not knowing what our company was all about and it would influence their decisions. Getting on the right side of that was certainly helpful.” The company stated that the key thing is taking care of people because it is the right thing to do. They mentioned that it also helps provide a good reputation with referrals and others in the industry.
Companies Incorporated / Statements from company executives.
”We would like to give our sincere thanks for taking time to review Companies Incorporated. Companies Incorporated provides corporation, LLC, trust and corporate record book services and endeavors to provide these services quickly and accurately. Contact Companies Incorporated and see why our personalized service makes us the best corporate service provider in the world. Then experience the advantages of our excellence in customer service. From a simple corporate record book to an entire asset protection plan, we invite you to call us today and see why Companies Incorporated customers voted us #1 corporate service provider worldwide.
One company executive stated, “Kevin Wessell is the most honest, loyal and caring individual I have ever worked for. His knowledge and expertise are unmatched in the industry. He reiterates his commitment to the customer and client satisfaction in every meeting that we have. He drills into our heads the importance of taking care of our most valuable resource...the customer.” - Paul Hesse, employee
Another top executive of the company told us that Mr. Wessell's corporate mission statement is, "To protect and grow the finances of our clients." It is to this end that the company has striven for year after year of its thirty plus years of existence. Companies Incorporated likes to surprise the customer with extra value after the sale is made. They call customers after they have purchased its services and walk customers through their paperwork. Such a practice is nearly unheard of in the industry. It is this commitment to customer satisfaction that has lead to a top-rated reputation in the industry and thousands of customers that return year after year to renew and order more services. Ripoff Report has found over the course of its research into the company that Companies Incorporated (and Mr. Wessell) are truly committed to customer happiness and to fulfill orders in a fast and efficient manner. Typical customer feedback reads, "Dealing with your company was fast and easy. I can tell your employees are very knowledgeable and really did care about me as a customer."
Companies Incorporated’s legal document preparation and filing team have expressed that they feel very confident doing their job. The head of the legal department stated "I have seen Mr. Wessell take personal interest in the fast and accurate document preparation and filing for the customer. With his Bachelor's degree emphasizing business, science and psychology and with significant legal training, Mr. Wessell also brings years of experience in asset protection and corporate services. I know that he has the best asset protection and corporate services skills in our industry. It always gives me great pleasure to go back to the customer a year after to whom we have provided our services and have them even more satisfied then when they ordered. I believe that this is because the service we provided has relieved them of a legal attack. We have many customers come back and order from us again and again and renew services from us year after year.”
Companies Incorporated takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this: "Companies Incorporated provides a very positive environment in which to work. Opportunities for suggestions and improvements are encouraged. Mr. Wessell is truly concerned about our contribution to the company and providing constantly improving conditions for us. He takes the time to listen and communicate with employees and customers." Rip-off Report was pleased to learn that Companies Incorporated follows up with customers after the sale to make sure that they understand what they have purchased and to walk customers through their documents. This approach is nearly unheard of in the industry. It shows a total commitment to customer happiness and satisfaction.
Companies Incorporated has many CPAs and attorneys who order from them over and over again. These professionals know that they can count on Companies Incorporated as their resource for company document filing, asset protection from lawsuit and providing corporate record books so that businesspeople can keep the proper legal protection for their businesses. If these professionals rely on the organization for such important work, a business person can rest assured that the work is done as quickly, accurately and efficiently as is practicable. Trust the company that the CPAs and attorneys trust.
Companies Incorporated recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation Companies Incorporated has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. One commitment is to offer to walk each customer through his or corporate paperwork after the company documentation has been delivered.
In summary, after our investigation, which included discussions with Mr. Wessell and many of his past and current associates, Rip-off Report is convinced that Companies Incorporated is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.
Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Companies Incorporated scammed, scammed, scammed by well oiled liars and con artists who don't give a crap about the client. Santa Clarita nationwideCOMPANIES INC sold me a company with a guaranteed real estate line of credit which does not work. It cost $19,604.00.
I purchased this company with a guaranteed line of credit of up to one million dollars for buying real estate.
The line of credit is supposed to be available regardless of credit score, and without collateral, other than the subject property and without any personal guarantees, as long as the purchase price is 65% of after repair value (ARV).
My business partner and I had a house appraised at $850,000 (it was appraised 3 times over a period of 9 months, with an ARV of $950,000-$975,000 and we requested loans several different times for three different amounts over the course of 10 months.
The first loan was for $600,000, 71% of LTV and 63% of ARV;
Second loan request for $550,000, 65% of LTV and 58% of ARV, and
Third loan request for $450,000, 53% of LTV and 47% of ARV.
They were unable to perform and finance the deal as guaranteed. So
For the $600,000 amount Kevin Wessell, owner of Companies Incorporated, asked me to use my house as collateral. SPECIFICALLY what I did not want to do, and what he told me I would never have to do, and why I bought this program.
Second Kevin requested I set up a trust to allow him to share 20% of the profits. Again the deal fell apart.
Third Kevin wanted someone with a good FICO score to be added to my company and to sign for the loan. Again, SPECIFICALLY what I did not want to do; and what he told me I would never have to do, and why I bought this program.
Kevin finally found a person (name omitted) who was added to my LLC to do the guarantee and still Kevin was unable to perform as promised.
The company I bought was for a specific purpose and they knew that purpose. After they were unable to perform they told us, Well not every deal goes through. Their website boasted a 100% performance so long as parameters are met. We went beyond meeting their parameters. They even gave us a letter of pre-approval for $1,000,000.
My partner and I waited and worked with them for the past year to allow them a chance to perform. I really wanted this to work. I stood to make $200,000 - $400,000 from this one deal. However, since they could not perform I requested a refund of my money. They refused. Their response is, Go out and find other properties.
In October of 2007 the credit card company granted a temporary refund of our money until Companies Inc responded. Companies Inc responded with libelous and slanderous remarks to the credit card company. It appears that Visa rules do not aid us due to time and we must seek other remedy avenues.
I printed out Companies Incs website from August of 2006, when we bought their scam - now they have changed their website as of January 2008. Their response to the credit card is that we altered Companies Incs website and printed it out to show their guarantees. We did not and do not have access to their back office to make such changes. Pretty bold lie.
Here are the immortal words of Matt, an employee of Companies Inc. when I informed him that I will request a charge back from the credit card company. He said, We are a huge company who makes a lot of money for these credit card companies because their clients use their cards for our services, you really think they are going to listen to a little nobody like you. Get real and move on with your life.
Companies Inc charges that we purchased four products from them and our dispute is over one of those products. Let me set the record straight. I informed Matt and Kevin that we are not interested in the LLC, the credit builder program or the real estate course, only the line of credit. They informed me that the credit line for real estate purchases only comes with the LLC, or company, the credit program is part of that already, and the real estate course is to learn how to structure the deal.
1. The LLC was delivered, but then a few months later they brought in a third person to be the president in order to attempt to secure the financing. Now it is no longer my LLC.
NOTE: I have been in the incorporating business for 11 years and do not need anyone to incorporate me. I bought the LLC for the credit alone. Matt and Kevin were advised of that fact on several occasions and about 20 times before and during the purchase.
2. The credit program. I talked to a guy, from Business Credit Services, a couple of times who collected my information and sent me a regurgitation of that information along with information on other companies having similar names and how I should protect my company name. I set up the company I told him about, it was not the LLC purchased from Companies Inc., and he sent me a100 page report on information I told him or am already aware of and they call this a credit building service? I do not need secretarial services.
3. The two day training course on how to structure a real estate offer. Again I informed them I have been involved with real estate for many years, but they insisted as this will show me how to do the proposal structure. Kevin and Rusty, the owner of Endeavor, the company which puts on the 2 day course, both assured me it was good as done. We can close this within 7-10 days assured me Kevin. The Real estate course was nothing more than a glorified sales pitch for Endeavors other courses which cost $2,000 plus.
4. The up to $1,000,000 line of credit for real estate purchases so long
as certain parameters are met. The parameters are:
a. Pictures and purchase contract
c. Comps, preferably a CMA from a Real Estate Agent
d. Plot map
e. Map of how to get to property
f. Letter requesting loan and stating that it is for business purposes
thus allowing them to charge higher interest rates than would be
allowed if the loan was for personal use.
g. List of repairs
h. Plan of action how do you plan on recovering the money.
We complied several times to try to help them finance us as guaranteed..
Mr. Wessell chose to concentrate on the first three services to claim that services were rendered. Conveniently forgetting to deal with the only reason we bought this LLC from Companies Inc. - the line of credit.
His response to the inability to deliver on the money is amazing. He lies about their guarantees on their site and charges us with fraud that we altered their website. Since he, along with his employees, view their clients as NOBODIES they figure they can continue the scam attack and feast on these NOBODIES. By the way they do not offer these programs anymore and have changed their website to attempt to refute all of our claims. They dont seem to realize that all past websites are secured and on record.
He also lies and claims that they do not loan based off of the ARV. At the 2 day course, Slide 106, entitled Getting Cash Back Rusty and Kevin demonstrate this scenario:
Property is worth $100,000;
you negotiate to purchase it for $80,000;
and the Seller carries $30,000,
then you only need to pay the seller $50,000
However, by using the structure they are teaching
you will borrow 70% of the $100,000
thus acquiring a loan for $70,000
you will pay seller $50,000
thus pocketing $20,000.
Mr. Wessell made an outright lie to the credit card company telling them that such deals do not take place; that loans are only based off of the purchase price. Yet Mr. Wessell is willing to refuse to perform and yet claim, Our goal is 100% customer satisfaction. on his website.
Another lie Mr. Wessell was quick to conjure was that I only submitted one deal to him. First of all their site, the 2 day course, and Companies Inc. do not condition financing on submitting multiple deals. This deal had a $200,000 - $400,000 profit spread.
I asked Kevin about 30 acres I wanted to purchase and develop at Canyon Lake, near a property I already own out there and he recommended I move forward with something which could generate money quickly and then move on to such a project. The Oak Estates Property had $200,000 - $400,000 but no deal.
I asked Mr. Wessell about a second property, located on Villa Ave, and he ran a comp and said it would not work. I moved on.
I asked about a package of 319 homes I had available to purchase and he passed me on to Casey, one of his people, for help, but then I could not reach anyone to give me direction or an answer as to what was happening. That deal was not completed.
321 homes submitted and no deals. I stood to make about $7 million dollars on the 319 homes package.
I complained to the Better Business Bureau and Kevin offered to pay $500 as a compromise to a program which cost us $19,604. Companies Inc responded and the BBB simply marked them as having resolved the issue. I complained again about the incorrect listing by the BBB and after 30 minutes of discussion they agreed to change it to unresolved.
I was scammed and will continue pursuing a resolution.
BEWARE. There are many scams and this happens to be very well disguised. Kevin is slick and very personable until you ask for a refund. He is not available for calls after you show dissatisfaction, even though you can hear him in the background telling the secretary to say he is out.
San Antonio, Texas
This report was posted on Ripoff Report on 03/07/2008 09:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Companies-Incorporated/Santa-Clarita-California-91355/Companies-Incorporated-scammed-scammed-scammed-by-well-oiled-liars-and-con-artists-who-d-315881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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