Greg King, the "proud, unprofessional, and ignorant owner" of Trapper Jack Wildlife Specialist, has failed to return our money that we paid them to remove the rodents that can still be heard inside the walls of our home. Despite the fact that the Christmas Season is now upon us and Trapper Jack has failed (after multiple attempts) in their efforts to rid out house of the mice that have decided to make their home inside the walls of our house, Greg refuses to come out to our house himself to take care of the problem. Instead, he has consistently sent out the same technician that has been unable to get the job done twice before.
After a conversation we had last Wednesday, and after I expressed concern about having his Technician come out again when she had been unsuccessful in the past in resolving our problem, Greg agreed to come out to handle the problem himself. He promised that he would be out at our house by noon that day. O
f course, noon came and went without a sign of Trapper Greg and without a phone call either. I called him twice, but instead of being a professional and a man about this, Greg decided that he was not going to come out and resolve my problem, and he was not going to return my phone calls or my money.
Instead, Greg continued to show how inept a business-"man" he really is by sitting down and writing a letter explaining why he was "terminating our contract" while continually showing what an amateur he is and how he really feels about his customers.
In his letter he portends to make the point that since this has been going on since October and no Animal Proofing was done after they got rid of the animals that this somehow proved that it was our fault (yes, the customer's fault) and not theirs. There are a couple problems with this -
1. They never got rid of the animals in the first place so animal proofing the house was not an option and
2. On several occasions Trapper Greg's Technician indicated that she knew very little or nothing about animal proofing a house and needed her boss (Trapper Jack) to come out with her to do this part of the job.
Twice she promised to bring her boss with her and twice she failed to produce him! He makes several statements in his letter that provide insight into why I am having problems. For example, "More times than not, it is the CUSTOMER who doesn't take our service serious and fails to cooperate."
Given this sort of attitude toward his customers, I am sure that Trapper Greg will continue to treat his customers in the same Amateurish manner in which he treated us. Perhaps they should change the name of their company to Trapper Jackass?