• Report: #37356

Complaint Review: Company Name = Trapper Jack & owner Greg King

  • Submitted: Fri, December 06, 2002
  • Updated: Tue, October 04, 2011

  • Reported By:Cary Illinois
Company Name = Trapper Jack & owner Greg King
3403 Lasalle Ave. Rockford, Illinois U.S.A.

Trapper Jack Wildlife Specialist ripoff Exterminator Fails to Get Rid of Pests But Keeps Customer's Cash rip-off Rockford Illinois

*REBUTTAL Owner of company: Completely False

*Consumer Suggestion: Mice

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Greg King, the "proud, unprofessional, and ignorant owner" of Trapper Jack Wildlife Specialist, has failed to return our money that we paid them to remove the rodents that can still be heard inside the walls of our home. Despite the fact that the Christmas Season is now upon us and Trapper Jack has failed (after multiple attempts) in their efforts to rid out house of the mice that have decided to make their home inside the walls of our house, Greg refuses to come out to our house himself to take care of the problem. Instead, he has consistently sent out the same technician that has been unable to get the job done twice before.

After a conversation we had last Wednesday, and after I expressed concern about having his Technician come out again when she had been unsuccessful in the past in resolving our problem, Greg agreed to come out to handle the problem himself. He promised that he would be out at our house by noon that day. O

f course, noon came and went without a sign of Trapper Greg and without a phone call either. I called him twice, but instead of being a professional and a man about this, Greg decided that he was not going to come out and resolve my problem, and he was not going to return my phone calls or my money.

Instead, Greg continued to show how inept a business-"man" he really is by sitting down and writing a letter explaining why he was "terminating our contract" while continually showing what an amateur he is and how he really feels about his customers.

In his letter he portends to make the point that since this has been going on since October and no Animal Proofing was done after they got rid of the animals that this somehow proved that it was our fault (yes, the customer's fault) and not theirs. There are a couple problems with this -

1. They never got rid of the animals in the first place so animal proofing the house was not an option and
2. On several occasions Trapper Greg's Technician indicated that she knew very little or nothing about animal proofing a house and needed her boss (Trapper Jack) to come out with her to do this part of the job.

Twice she promised to bring her boss with her and twice she failed to produce him! He makes several statements in his letter that provide insight into why I am having problems. For example, "More times than not, it is the CUSTOMER who doesn't take our service serious and fails to cooperate."

Given this sort of attitude toward his customers, I am sure that Trapper Greg will continue to treat his customers in the same Amateurish manner in which he treated us. Perhaps they should change the name of their company to Trapper Jackass?

Cary, Illinois

This report was posted on Ripoff Report on 12/06/2002 03:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Company-Name-Trapper-Jack-owner-Greg-King/Rockford-Illinois-61114/Trapper-Jack-Wildlife-Specialist-ripoff-Exterminator-Fails-to-Get-Rid-of-Pests-But-Keeps-37356. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Completely False

AUTHOR: Greg - (U.S.A.)

Im not exactly sure why this report still exist. We resolved this problem at the time it happened nearly 10 years ago. I could go on and on about who is in the right here, but what good would it do? Apparently this customer was not satisfied and he has a right to complain. What I will say is that he hired a professional company to fix a problem he obviously could not fix himself. In doing so he agreed to follow our recommendation...which ultimately he did not. The end results were just as we warned. If you don't close the entry it won't matter how many animals you trap or how long you set your traps. More will always have a way in.

Anyone who would like to take the time to read feedback from customers who DID follow our recommendation can do so at www.TrapperJack.com/Guestbook.php

Thank you,

Greg King-Owner

Trapper Jack Wildlife Specialist
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#2 Consumer Suggestion


AUTHOR: Howard Richards - (U.S.A.)

Getting rid of mice during winter is rough. Darn things just love the warmth. Had the same problem, until I talked to the Exterminator that I hired at the company I worked for.

First thing, Go outside, and make a thorough inspection, look for tiny holes where mice can get in, especially by the kitchen. Block those areas with steel wool. Mice can not eat through it. Next springle mice poison around the outside of the fountain. Inside, use old fashion mouse traps or glue traps, use peanut butter for bait. Mice love the stuff. Last, and this is the hardest keep the house clean of food. Rice, Flour etc in glass containers. You can also use traps along the fountain wall on the outside too.

Now Exterminators must be registered in Illinois. Check with the State of Illinois. Ask the vendor to see his license.

Hope this helps.
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