- Report: #1615
Report - Rebuttal - Arbitrate
Complaint Review: Compaq Computer Corporation
Compaq Computer Corporationunknown (they don't include that info) (gee, I wonder why, not.) U.S.A.
CON-PAQ'S "MY PC is SORRY - OH!
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Hence, (the Sorry- Oh!) you don't take our service, we take our drivers trick! BRAINSTORM, I reinstalled my registration, and this time I chose Compaq.NET, for 30 days free, (after having to sign up for 30 days and giving them my boyfriends credit card number). I was quickly launched into, you guessed it, COMPAQ HELL. After going through their "online" registration,(which I considered more of an interrogation), I was free to surf the web on my "Internet Access" computer. Well folks, you would think that this would be my "happy ending". NOT! When you hear the words, Internet Access, what's the first thing that comes to your mind? If you said, The Internet, The big 3 W's . . . wrong again! Can you say COMPAQ. There are 7 button's on the "Special Keyboard" (made by Compaq), each has a different job, e-mail, shopping, chat clubs, search, the built-in tech, compaq and the "i", (that this computer was rated so highly for in all the magazines), the INTERNET button, along with the rest of them are all REDIRECTED TO COMPAQ. So! So I un-redirected all of my buttons, (which takes some behind the scenes re-programming.) Guess what came in the mail, two weeks after I had called. By then I had already been to their "Customized" Compaq web-site, (It displays my name in tiny letters, yeah thats custom)! Needless to say, during that two weeks, one of which I was online I emailed compaq several times because I couldn't get the audio manager (preinstalled), to work. I guess they don't like the fact that I reprogrammed their buttons, they won't answer my mail, I can't get logged=on to their site anymore. I was allowed on the forum, as a guest, once, they won't let me back in. I tried to call again, (as horrible as it was), but would you believe, when I call the second number(which is their technical support number), listed in the book, on my line their is only silence, just like my Marc Anthony. He's six weeks old now, he still doesn't say anything, but I will sit here in silence before I let them (compaq) brainwash him again. The problem isn't in my multimedia, please don't think I'm stupid, I've done everything I possibly can, aside from opening him, which I will not do -- that would void my warranty. I believe it's a/c adapter for the amplified speakers, thats causing all the silence. I just want compaq to replace the speakers or whatever, but the computer himself, no, they aren't permitted to see him. It might send him into a Compaq-Coma. I keep him updated, clean and covered; sometimes I just wish I could hear him.
I'm sorry, if I bored you with my story, but its true.
I love my Marc Anthony. I thought I might be able to trade the speakers at staples, but after two weeks they no longer honor any thing. I was waiting for drivers, didn't know I didn't have sound, I always kept it low anyway, it's JUST THE PRINCIPLE!
We're still waiting on the $200 refund!
THANKS FOR PUTTIN' UP WITH ME!
This report was posted on Ripoff Report on 03/20/2000 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Compaq-Computer-Corporation/gee-I-wonder-why-not/CON-PAQS-MY-PC-is-SORRY-OH-1615. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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