I'm a 24 year customer of Compass Bank. I personally think that Compass Banks' NSF policy is criminal, and they should be criminally charged by any or all agencies possible. Call me stupid. When I make a deposit on Friday it should be credited to my account before any debits are deducted the day after. I don't care if it is written in fine print some where in their terms and conditions. They are screwing thousands of their customers a day. It might seem like a little thing. I am not a math wizard, but if you multiple $39 times 1,000 customers for 30 days we are now talking $1,170,000.00 a month. I really feel these numbers are low. Is this how we want our bank to work for us? I think not!
A portion of my work requires me taking between $10,000. to $15,000. of coinage back to my bank every week. More than a couple of times another customer asked the tellers "what are they doing with all those coins"? and without hesitation the teller fills in the other person with details of my transaction. My people are standing right there. They don't even try to hide it. This is unaccusable! When I ask the banks "person in charge", about this I was just blown off. It's no big deal. Ya, right! It puts my people in harms way. They are now known to be leaving the bank with thousands of dollars in cash on their person. It is no other customers business how I conduct my private banking transactions. Is this how we want our private banking transactions to be keep private? I think not!
Now after 8 years of taking my coinage back to the bank I am being told that they will no longer do this for me. It's too much work for them. All my coinage was sorted, bagged and totaled for them. If there was ever a problem with my count, all they had to do was tell me. The shortage was taken from one of my accounts. No questioned asked. I'm not trying to screw them out of .50 cents. I might add that a couple of times I shorted myself. They also notified me when this happened. I didn't think I was asking for a service out of the whelm of ordinary banking transactions. I offered to pay any and all fees that they might incur on my behalf each and every week. I was again told no. Is this the kind of service we want from our bank? I think not!
I have been told by the district manager and the regional manager that they did not have to provide this service to me. They did it out of the kindness of their heart. I was also told that there was no phone number for the corporate office. After 24 years of loyal business, I thought I deserved better treatmet than this. I guess not!