• Report: #210405

Complaint Review: Compass Bank - Rio Rancho

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  • Submitted: Mon, September 11, 2006
  • Updated: Tue, September 12, 2006

  • Reported By:Rio Rancho New Mexico
Compass Bank - Rio Rancho
1201 Rio Rancho Dr NE Rio Rancho, New Mexico U.S.A.
  • Phone: 505-8889095
  • Web:
  • Category: Banks

Compass Bank - Rio Rancho Poor customer service. Difficulty in keeping address correct in system. Do not send debit cards out. Ripoff Rio Rancho New Mexico

*Consumer Comment: Did they ever get the mismailed cards back?

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In July of 2006, my husband lost his debit card. He called and they said they were sending it out the next day. As of august 17, 2006 we still had not received the card. We called again and they said that the card was sent to the wrong address and that they would send out another one and that it would be overnighted to us. As of September 1, 2006 we still had not received the card. We checked with Kamika Smith at the Cottonwood branch, who verified our address and said that we would receive the card by September 6, 2006. When we did not receive the card, we called again, verified our address once again and were told that the mail in Rio Rancho was slow and that we should wait until Sept 11, 2006 before we called back. Today, Sept 11, the card did not arrive and when we called the bank, Kamika read back the address from the computer and the city was incorrect. She told us that was why we did not receive the card. I reminded her that SHE verified the address previously. She said that the card would be overnighted to the Rio Rancho branch and that it should arrive Wednesday. I have serious doubts this will actually happen since they cannot keep an address correct in their system.

Regina
Rio Rancho, New Mexico
U.S.A.

This report was posted on Ripoff Report on 09/11/2006 11:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Compass-Bank-Rio-Rancho/Rio-Rancho-New-Mexico-87124/Compass-Bank-Rio-Rancho-Poor-customer-service-Difficulty-in-keeping-address-correct-in-210405. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Did they ever get the mismailed cards back?

AUTHOR: Robert - (U.S.A.)

If not, then there are two debit cards floating around out there with your name and account number on them.

It may be wise to at least ask if you may need to change your account number, a hassle to say the least.

Good luck.
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