• Report: #847468

Complaint Review: Compass Bank

  • Submitted: Fri, March 02, 2012
  • Updated: Mon, March 05, 2012

  • Reported By: Texas United States of America
Compass Bank
900 North Conway Avenue Mission, Texas United States of America

Compass Bank NSF,Scam,Reordered Transactions,Manipulate Transactions Mission, Texas

*Consumer Suggestion: No bank error here

*Consumer Comment: You seem to have some misconceptions

*Consumer Suggestion: A real simple solution here

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On Saturday, February,18,2012 there were Four Transactions to my bank account which I believe in my opinion, and based on the evidence I have were reordered by my bank to charge me additional NSF Fees to make profit.


My account at that time had exactly $46.24 in this account.

The First, Transaction I made was adding my debit card to a service which I was charged $1 USD for it which was refunded later, but that would have left me a balance of $45.24.

Second I made a purchase for one of my games for $10 USD that left me at $35.24 USD

Third, I made a purchase from Riot Games for $35.00 USD which left me at exactly $0.24 cents which anything 0.00 USD or above is not overdrawn.

Fourth, A purchase was made for $82.79 for a server/service I rent, and that left my account at -$82.55 USD, which the bank had the right to charge me one NSF charge which would have made my account -$120. [continued below]....
.....55 USD not including my bank premium or service charge for my account which they do not charge any NSF Fees for those.

Immediately after the transactions were made I logged into my bank account, and took snapshots of these and I believed I was safe for the next 7 days to make a deposit before I would be charged an additional $25 USD, but instead I get a notice in the mail that says I owe $114.00 in NSF Fees.

After calling the bank's customer service and questioning this, I was told by the bank customer service that they charge the highest transaction first, but yet I was never told this by my bank, these additional charges could not be reversed.

Then when I made my deposit I think it was the same day I went into my bank I told them about this and question it, I spoke to someone, and they said it wasn't the bank's fault that sometimes checks, or debits process in other orders other than what order the cosumer makes the purchases due to pre debit.

Over the years I have mostly used prepaid debit cards like GreenDot, NetSpend, Etc. Every transaction I made throguh PayPal, always showed up on my online bank statement immediately, never changed order which I made the purchase, but this bank and the only reason I have a bank account is to use services such as Ebay  & PayPal with confirmed information, and without a spending limit. Well to me it looks like they reorder transactions and purchases.

I have also noticed that when a person does multiple orders online throguh services such as Amazon, sometimes if a person had 6 seperate charges these charges will Glitch/Disappear from their online Bank Statement, lets say the person had $100 USD in think bank account, and had 7 charges, or pre debits of  any amount adding up to  like $90 USD, and then the next day or two these pre debits sometimes disappear from the persons online statement saying they have $100 to spend, and then lets say the person forgets and spends more than what they have they would get hit with NSF fees due to Bank Error. When I brought this issue up to the bank, and told them I had used Online prepaid debit cards and never had this issue, they said it was because of pre authroization, or something yet I never had this issue with any other debit card I used.

Over All, based on not only my experience with this Bank, but News I read on MSN, Yahoo, Google Searches, I feel that Multiple Banks are taking advantage of its consumers, and laws need to be put in place to stop NSF Charges, and limit what a bank can charge its customers or something.

* I will post Snapshots and proof of my transactions for the public to see.*


This report was posted on Ripoff Report on 03/02/2012 12:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Compass-Bank/Mission-Texas-78572/Compass-Bank-NSFScamReordered-TransactionsManipulate-Transactions-Mission-Texas-847468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

No bank error here

AUTHOR: Josh - (U.S.A.)

As previous posters pointed out, nothing is amiss here.  Reordering transactions to maximize NSF fees is standard bank practice, and almost all banks do it.  Solution?  Don't use a debit card, don't overdraw it, and/or keep a checkbook.  Of course, it sounds like you can't quite manage to keep your finances straight for long enough to qualify for a credit card.

Also, charges may appear and disappear due to authorization holds.  Many times, the merchant will authorize the card for some particular amount, but then charge it later for a different amount.  These authorization holds can also cause NSF fees (yet another reason to never use a debit card).  The "current" balance shown on the website or phone menu is not meant to replace a checkbook.
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#2 Consumer Comment

You seem to have some misconceptions

AUTHOR: Robert - (U.S.A.)

So what I get from this is that you apparently keep an eye on your account know when you overdraw it but somehow think that THEY are wrong for charging you fees.

immediately after the transactions were made I logged into my bank account, and took snapshots of these and I believed I was safe for the next 7 days to make a deposit before I would be charged an additional $25 USD,

-
A bank account is NOT a Line of Credit, if you want to borrow money from the bank..get a loan or use a Credit Card. 

and then the next day or two these pre debits sometimes disappear from the persons online statement saying they have $100 to spend, and then lets say the person forgets and spends more than what they have they would get hit with NSF fees due to Bank Error.

- There wasn't a bank error there was a USER error.  On-Line/ATM/Phone Banking was NEVER meant to replace a WRITTEN register.  Transactions may appear/disappear quite often until they are actually "posted".  This is for various reasons and they are often not because of the bank.  But if a person keeps a written register, they know how much they have to spend and it doesn't matter if the transaction doesn't show up for a month..THEY know they have already spent it.

In addition to start  using a register, I would suggest that you go to your bank and verify that you did not "opt-in" to Overdraft Protection on your Debit Card.  If you are then "opt-out".  What this will do is if you attempt to use your Debit Card at a Point-of-Sale or ATM and you do not currently have enough available your card will be declined.  Keep in mind that this is only for Debit Cards, banks had and still have the right to pay or return Checks and ACH transactions.  This is why your first line of defense is always going to be your written register.  Although some people can't handle this much responsibility so if you did better with Pre-Paid cards perhaps you should go back to them.
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#3 Consumer Suggestion

A real simple solution here

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Don't overdraft!!!



You knowingly overdrafted your account.

Therefore, no ripoff.



Maintain an accurate checkbook register, and follow it.

Don't spend what you do not have.



Real simple.

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