- Report: #350044
Report - Rebuttal - Arbitrate
Complaint Review: Compass Dodge/Chrysler
Compass Dodge/Chrysler200 Central Avenue Orange, New Jersey U.S.A.
Compass Dodge/Chrysler Racial Discrimination because I am White Orange, NJ New Jersey
*Consumer Comment: No we got your point..even 5 years later
*Author of original report: You clearly read this wrong.
*General Comment: Riiiiiiiiiight....
*Consumer Suggestion: Orange is Orange
*Consumer Comment: Discrimination?
*Consumer Comment: I used to work in vehicle sales...you needed to do some homework
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I am writing to you regarding a negative experience I had with one of your dealerships. I visited Compass Dodge/Chrysler in Orange, NJ yesterday because of an ad I saw in the Auto Shopper here in NJ. It stated that there was a 2006 Chrysler Pacifica with 43K miles on it, leather interior and power package for only $6995. The picture in the ad showed a car in perfect condition. I called the dealership a few times and waited on hold for several minutes each time. After the 4th call I finally got in touch with a salesman, Jean. I was unable to understand him because he had a heavy accent, but I understood him enough to know that the car was still in stock. Being a working man with 3 children and not much money I thought this would be an ideal investment for my family. Orange NJ is not known to be the safest, nicest, or cleanest areas in NJ. I decided to give it a shot anyway. Orange is also know to be 75% African American and 13% Caucasian.. I assure you this information is relevant to the story.
I arrived at the dealership and they seemed to be busy. I decided to look at the models on the floor with my 4 year old. I waited, waited, waited, and waited. Nobody said one word to me. I tried to approach several people and I was ignored, truly like I was invisible. Anyway, I decided to wait some more. About 20 - 30 minutes after I had been waiting 2 African American gentlemen walked in the showroom. These 2 gentlemen were acknowledged immediately. No waiting, no walking around, no being ignored by sales staff, but helped IMMEDIATELY! I walked up and interrupted their conversation with an employee and said I have been here for at least 20 minutes and nobody said a word to me. His reply was ridiculous, I don't even know who you are. Of course he doesn't know who I am! He completely ignored me! This is completely UNACCEPTABLE! I was ignored because I am white. If I were African American, I would have been helped sooner.
Regardless of being ignored I decided to lose my turn in line and look at the cars on the lot anyway. My son and I walked around the lot and found the car in the ad. This car was horrible. There was no front bumper, no rear bumper; the passenger front door was damaged as was the front passenger quarter panel. How can it be okay to depict a car in good condition and sell a car that should be in a junk yard? I was extremely upset with this situation. I live 70 miles from the dealership and my time with my family is valuable! I wasted time, gas, and felt racially discriminated against. I am truly embarrassed.
No number of apologies are acceptable in this situation. There is nothing that can be done for me to feel like I was even treated like a human being. I would be more than happy to speak to you about this event. You may call me on my cell phone or at home in the evenings.
This report was posted on Ripoff Report on 07/11/2008 09:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Compass-DodgeChrysler/Orange-New-Jersey-07050/Compass-DodgeChrysler-Racial-Discrimination-because-I-am-White-Orange-NJ-New-Jersey-350044. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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