ED Magedson – Founder
Complaints against GreenGeeks.comwww.GreenGeeks.com Internet, California United States of America
Josh Dargie at GreenGeeks.com Customer Service said for me to use a different approach to uploading my files as they could not find out a way to fix my problem. I said that was unacceptable because this is the way I work, and I like uploading using Frontpage extensions. I have over 90 live websites to maintain. I won't change the way I operate my day to day business because they could not get a very, very basic key component of the control panel operating correctly.I took a screen shot of the error message and sent it to them. They said that would help them out and they would get back to me a little later. That was the last I heard from Josh. Imagine a brand new customer being blown off by customer service on the very first day. I was told they would get right back to me because I had a lot of work to do and this was making my uploading take 4 times longer than normal. I waited until midnight and they never called or emailed back. What happened to the 24/7 customer service they offer? Another huge lie. I don't think they even have a customer service dept. Sounds like the company is being run out of a basement apartment.
Thank you for your patience. We have canceled your account with Green Geeks and we have refunded your credit card, you should see that refund in the next 3-5 business days, if you do not please get back in touch with us and let us know. The refund was for the cost of the package ($95.40) less the cost of the domain name we registered for you which is ($24.95) so your total refund is $70.45.
This email they sent me says it all folks. This article is also being published on every single consumer complaint website on Earth. People need to be aware of this poor hosting service and their deceptive guarantees and billing practices.
This report was posted on Ripoff Report on 09/12/2009 01:59 PM and is a permanent record located here: http://www.ripoffreport.com/r/Complaints-against-GreenGeekscom/Internet-California-90403/Complaints-against-GreenGeekscom-Green-Geeks-Brand-Hosting-Service-Green-hosting-Internet-493928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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