- Report: #849091
Report - Rebuttal - Arbitrate
Complaint Review: Complete Restoration
Complete Restoration702 Pointview Ave Ephrata, Pennsylvania United States of America
Complete Restoration Drug their feet at fixing damage do to a water leak Ephrata, Pennsylvania
*Author of original report: Submitted survey
*UPDATE Employee: Satisfied Customer
*Author of original report: Job finally completed
*Author of original report: Update to report
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She ordered carpet and when they brought it, it would have been ghastly in the room against her freshly painted walls, so she refused to accept it. The person at the company Chad got angry because she didn't like it and another week or so went by before he called her. Now he's more civilized toward her, she gave him a new piece of carpet sample today and he himmed and hawed because it was expensive, it was $3.50 a square foot. He said he wanted to make her happy after all it was her home and she had to live in it.
However because she declined the carpet, all of a sudden she had to compromise and pay him $150.00 for the section of linoleum in the bathroom and he would generously take the carpet back, all the time he probably had plans of selling it to someone else for full cost and pocketing her extra 150.
Total time spent in her home probably no more than about 15 hours since Christmas. The people, this Chad has working for him, are very professional and do beautiful work, but they are working in such a way that no client gets a job completed in a timely fashion. This job should have taken no more than about 25 hours start to finish, but it has now been 3 months and nerves are frazzled. I do not suggest anyone use this company in a crisis, unless you want to be out of your home for a long time.
This report was posted on Ripoff Report on 03/05/2012 03:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/Complete-Restoration/Ephrata-Pennsylvania-17522/Complete-Restoration-Drug-their-feet-at-fixing-damage-do-to-a-water-leak-Ephrata-Pennsy-849091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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