A friend had a broken water pipe on her hotwater heater, water everywhere. Neighbors cleaned up all the water so no heated fans were needed. Called this company for repairs to water heater, wall, floors and carpeting in the first week of December. People came into the home about once a week, spent no more than about 4 hours max on any given day. Was told she could pick the kitchen floor and carpeting that needed to be replaced. She picked the Linoleum for the kitchen and bath. waited about a week and a half till it came, It was the wrong color, sent it back. another week or so went by they brought the right linoleum and had it down in about 3 hours in both the kitchen and bath. Tracking glue all over it, and of course not cleaning it up.
She ordered carpet and when they brought it, it would have been ghastly in the room against her freshly painted walls, so she refused to accept it. The person at the company Chad got angry because she didn't like it and another week or so went by before he called her. Now he's more civilized toward her, she gave him a new piece of carpet sample today and he himmed and hawed because it was expensive, it was $3.50 a square foot. He said he wanted to make her happy after all it was her home and she had to live in it.
However because she declined the carpet, all of a sudden she had to compromise and pay him $150.00 for the section of linoleum in the bathroom and he would generously take the carpet back, all the time he probably had plans of selling it to someone else for full cost and pocketing her extra 150.
Total time spent in her home probably no more than about 15 hours since Christmas. The people, this Chad has working for him, are very professional and do beautiful work, but they are working in such a way that no client gets a job completed in a timely fashion. This job should have taken no more than about 25 hours start to finish, but it has now been 3 months and nerves are frazzled. I do not suggest anyone use this company in a crisis, unless you want to be out of your home for a long time.