- Report: #862920
Report - Rebuttal - Arbitrate
Complaint Review: Compu-Electronics Sales
Compu-Electronics SalesPO Box 21144 Cleveland, Ohio United States of America
Compu-Electronics Sales Charged me a different price than they told me, charged me a second time without my authorization, computer software was pirated Cleveland, Ohio
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I reached the computer section of the expo center and a man of Russian decent approached me and was telling me all the software he would add to the computer for me for free. I selected a 21" HP monitor and an HP tower, which he said was the fastest one there. I asked him how much total the computer would be and he told me $443.76. I told him I really wasn't wanting to spend that much because for $100 more I could buy a brand new one. He calculated on his calculator for a second and then said, "Ok for you I will do $375". So of course I jumped on that deal.
I went to catch up with my husband to bring him back to the section with me. I told the salesman I was ready to purchase the computer we discussed. He filled out a receipt with all the specifications but didn't write the price on it, my fault for falling for that one. He assured me there was a 3 year warranty on the new monitor and a 60 day warranty for the tower. I signed the receipt and he told me to wait about 30 minutes so they could add the software to it.
I got it home and the mouse wouldn't move on the monitor. I called the company numerous times and all I got was the voicemail. No one has yet to call me back. I called the HP customer service about the warranty and shockingly discovered my tower was 4 years old and not under any warranty. I got fed up and called a technician to figure out the problem, it was a software problem due to piracy and had numerous other software errors than needed to be removed and reinstalled (which cost me $199 extra).
After having a technician fix the software problems the computer works fine, but I checked my bank statements to see if my payment had cleared and I saw my payment of $443.76 to compu-electronics and also another debit of $53.00 WHICH I DID NOT AUTHORIZE AND HAVE NO IDEA WHAT IT WAS FOR. I have no clue how they pulled this one off but I ONLY ENTERED MY PIN ONCE FOR THE COMPUTER AND THAT WAS THE ONLY TRANSACTION. Now I am having to go through the hassle of cancelling my debit card to make sure they don't keep taking money.
I am sure they are already at the next town scamming but I will DEFINATELY be going back to the expo sale this weekend to see if they are still there and if so I hope they will straighten this out. After reading all the other reviews, many of them the same problems over and over, I don't see how they aren't in jail or at the least out of business. PEOPLE PLEASE DO NOT FALL FOR THIS UNLESS YOU HAVE MONEY TO THROW AWAY.
This report was posted on Ripoff Report on 04/02/2012 07:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Compu-Electronics-Sales/Cleveland-Ohio-44121/Compu-Electronics-Sales-Charged-me-a-different-price-than-they-told-me-charged-me-a-seco-862920. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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