• Report: #413902

Complaint Review: Compusa Warranty Company - TAP

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  • Submitted: Mon, January 19, 2009
  • Updated: Wed, January 21, 2009

  • Reported By:Riverview Florida
Compusa Warranty Company - TAP
http://www.compusa.com/applications/campaigns/campaigntemplate.asp?CampaignID=549 Brandon, Florida U.S.A.

Compusa Warranty Company - TAP - technology Assurance Program not honoring warranty Brandon Florida

*UPDATE Employee: Old CompUSA contact information

*UPDATE Employee: Old CompUSA contact information

*UPDATE Employee: Old CompUSA contact information

*UPDATE Employee: Old CompUSA contact information

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I purchased a Mits. 52 in tv from Compusa with a warranty on 7/15/07 I was a floor model and the sales clerk as well as the manager informed me to purchase the warranty an extra $200 b/c it was a floor model and they had no way of knowing how long the tv had been on. So I paid over $2000 and charged it. The final bill coming up on the 22nd of this month and yesterday the bulb blew. Today I called and they said that they are not honoring the free bulb replacement unless it clearly stated on the receipt that it is covering a bulb replacement. I have the book that stipulates what the warranty is to includes and it says on free bulb replacement. They won't budge. I had my operator speak with her supervisor and no luck they say it must clearly state on the receipt. I am furious!!!!! I also went to Compusa and they are longer Compusa (confusing) so they can't help either. They said I have to take it up with TAP and they aren't budging. What can I do?

I now have a couple thousand dollar payment and a tv that doesn't work and a warranty that is a joke. I have purchased every piece of electronics for the last 5 yrs. or more from them, but they have lost a customer here for sure. I have also notified the BBB as well as our consumer lawyer from our local news channel.

Thanks for nothing compusa!

Furious in florida
Riverview, Florida
U.S.A.

This report was posted on Ripoff Report on 01/19/2009 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Compusa-Warranty-Company-TAP/Brandon-Florida/Compusa-Warranty-Company-TAP-technology-Assurance-Program-not-honoring-warranty-Brando-413902. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Old CompUSA contact information

AUTHOR: Abraheim A. - (U.S.A.)

We apologize for the inconvenience,

Systemax purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets in January 2008. The remaining stores around the country have closed, and the website was completely re-launched, as it is under new ownership. We are a completely different company that just purchased the CompUSA name, so we have no records from before January 2008. However, there are liquidation contacts in place to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 800-827-0975, or e-mailing customer_service@oldcompusa.com. If there is any further issues or concerns please e-mail me directly at Abraheim.Al-Mudhi@compUSA.com

Sincerely,
Abraheim A.
CompUSA.com
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#2 UPDATE Employee

Old CompUSA contact information

AUTHOR: Abraheim A. - (U.S.A.)

We apologize for the inconvenience,

Systemax purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets in January 2008. The remaining stores around the country have closed, and the website was completely re-launched, as it is under new ownership. We are a completely different company that just purchased the CompUSA name, so we have no records from before January 2008. However, there are liquidation contacts in place to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 800-827-0975, or e-mailing customer_service@oldcompusa.com. If there is any further issues or concerns please e-mail me directly at Abraheim.Al-Mudhi@compUSA.com

Sincerely,
Abraheim A.
CompUSA.com
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#3 UPDATE Employee

Old CompUSA contact information

AUTHOR: Abraheim A. - (U.S.A.)

We apologize for the inconvenience,

Systemax purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets in January 2008. The remaining stores around the country have closed, and the website was completely re-launched, as it is under new ownership. We are a completely different company that just purchased the CompUSA name, so we have no records from before January 2008. However, there are liquidation contacts in place to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 800-827-0975, or e-mailing customer_service@oldcompusa.com. If there is any further issues or concerns please e-mail me directly at Abraheim.Al-Mudhi@compUSA.com

Sincerely,
Abraheim A.
CompUSA.com
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#4 UPDATE Employee

Old CompUSA contact information

AUTHOR: Abraheim A. - (U.S.A.)

We apologize for the inconvenience,

Systemax purchased the CompUSA brand, trademarks and e-commerce business, and as many as 16 CompUSA retail outlets in January 2008. The remaining stores around the country have closed, and the website was completely re-launched, as it is under new ownership. We are a completely different company that just purchased the CompUSA name, so we have no records from before January 2008. However, there are liquidation contacts in place to honor of any of the former Comp USA's liabilities, including extended warranties, store purchases and items/installs purchased before January 1st 2008 (if your item is still covered). You can reach this department by calling 800-827-0975, or e-mailing customer_service@oldcompusa.com. If there is any further issues or concerns please e-mail me directly at Abraheim.Al-Mudhi@compUSA.com

Sincerely,
Abraheim A.
CompUSA.com
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