• Report: #1031964

Complaint Review: Compuserve Internet Service Provider

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  • Submitted: Thu, July 25, 2002
  • Updated: Thu, July 25, 2002

  • Reported By: Lynn — Florence AL USA
Compuserve Internet Service Provider
Ohio Nationwide U.S.A.

Compuserve Internet Service Provider is a consumer fraud ripoff; they grossly overcharging my card. Cleveland, Ohio

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Compuserve's computer supposedly went into my account all on it's own and changed my pricing plan from an unlimited access for $19.95 to a limited access plan of 22 minutes for $9.95 and extra charges for every minute over 22 without my knowledge or permission.

For 4 months they hugely overcharged my deit card for amounts as high as $157.00 a month, in turn this caused my bank account to overdraw. Compuserve agreed that due to a Quote "gliche in their computer that they cannot explain" and agreed to credit over $207.00 in overcharges back to my account.

But the overdraws that this caused cost me $150.00 in overdraft charges by my bank which Compuserve refuses to refund to me. This was a problem with their system that wiped out my account, and I am unemployed and cannot afford to lose 150.oo bucks.

They admitted their error but only partially compensated me for price that their mistake cost me. I am canceling Compuserve and looking for service that does not require access to my bank or credit card.

Lynn
Florence, Alabama

This report was posted on Ripoff Report on 07/25/2002 08:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Compuserve-Internet-Service-Provider/nationwide/Compuserve-Internet-Service-Provider-is-a-consumer-fraud-ripoff-they-grossly-overcharging-1031964. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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