Compuserve/CompUSA Computer Rebate Program

Purchase a computer Thanksgiving 1999 weekend. CompUSA provided through Compuserve a rebate of $150.00 . I sent in the paperwork via parcel post registered receipt #Z1999523747. I got the green card back from the Compaq System Savings "2" Rebate address of POB 8446, Young America, Minnesota 55551-8446 showing that had been received on December 3, 1999. Eight, Nine Ten, Eleven, and now Twelve weeks have pasted and nothing in regards to a rebate has been received. I contacted them via e-mail and by phone, and they tell me they have no record of my filing, but that they are way behind, and hiring more people. The original paperwork said we would get something back in eight weeks, and it has been twelve weeks, and they cannot even find a record of certified mailing to them. What gives? What now?

By the way...I am under contract unfortunately with Compuserve for three years, and the internet service they provide is slow, unreliable, throws you out, and is limited in e-mail capability. I wish I could get out of the whole thing, but I cannot afford their penalties that come with it.