• Report: #30989

Complaint Review: Con-Way Trucking

  • Submitted: Tue, September 24, 2002
  • Updated: Tue, April 14, 2009

  • Reported By:
Con-Way Trucking
184 Dekalb Pike King of Prussia, Pennsylvania U.S.A.

Con-Way Trucking Negligent Does Not Honor Claims For Damage To Other Vehicles King of Prussia Pennsylvania

*Consumer Comment: missed the point

*Consumer Comment: Truckers are FAR from perfect

*Consumer Comment: It was Maggie who had no insurance, not Nancy..

*UPDATE Employee: Nancy, File a claim with the local highway dept.

*UPDATE Employee: Nancy, File a claim with the local highway dept.

*UPDATE Employee: Nancy, File a claim with the local highway dept.

*UPDATE Employee: Nancy, File a claim with the local highway dept.

*Consumer Comment: No Auto insurance - your loss!

*Consumer Comment: No Auto insurance - your loss!

*Consumer Comment: I was hit by a driver for Con Way

*Consumer Comment: use common sence in driving and being more aware

*Consumer Comment: Wake Up and SLOW DOWN !

*Consumer Comment: The rule is 1 sec. for every 10 mph you are going

*Consumer Comment: FYI ..Nancy, That is called "crossing the center line"!

*Consumer Comment: FYI

*Consumer Comment: Trucking Companies

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I was driving my 1-month old new car behind a Con-Way tractor trailer on a residential street where commercial vehicles are not permitted. The truck was going 15 miles over the speed limit. Being a tractor trailer, the truck ran into several tree limbs hanging over the street causing them to fall on my car. The limbs and branches made several dents and scratches on my car hood and fender. The truck driver was oblivious to the damage he was causing and I don't even think he knew he hit the trees! I wrote down the number on the back of the truck as well as the license number and noted the web address that was on the truck.

To make a long story short, an adjuster came out to assess the damage and take pictures of the scene and my car. I have a report from him stating the damages were almost $1500. He was hired by Con-Way but after the report, neither Con-Way nor Traveller's Insurance, Con-Way's Insurance carrier,would acknowledge he was hired by them. Dottie, the Traveller's claims adjuster, was very rude and obnoxious when I called to inquire about the status of my claim. It had been 6 weeks since the incident and I heard nothing from them. She asked me what happened and told me she would send a letter acknowledging the claim.

After another 2 weeks of hearing nothing from Traveller's, I called her again today. She lied and said she had sent me a few notices in the mail. Funny, how I never received them! I have actually received NOTHING in writing from them or Con-Way about the claim. I have had to call them instead of them contacting me. Well, today she advises me that since I had no witnesses, she denied the claim because the driver said he didn't hit any tree branches and was driving under the speed limit. Then she told me I had no recourse or appeal. I could write a letter but she wouldn't review it!

All I asked for was to fix the dents they put in my new car. I didn't ask for anything extra or make a big deal. They are the ones playing games and not acknowledging their own adjuster's proof of damages. Plus, they refuse to cooperate and send me notification.

Well, tomorrow I am going to file a suit in small claims court. They were wrong and they should pay for the damage. All they had to do was pay the amount their own adjuster reported and they could have avoided litigation. But they want to play the game, so I'll play along.

Nancy
Havertown, Pennsylvania

This report was posted on Ripoff Report on 09/24/2002 05:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Con-Way-Trucking/King-of-Prussia-Pennsylvania-19406/Con-Way-Trucking-Negligent-Does-Not-Honor-Claims-For-Damage-To-Other-Vehicles-King-of-Prus-30989. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

missed the point

AUTHOR: Floyd - (U.S.A.)

Taazz69 you really missed the point

Nancy by her own words was speeding and was tailgateing the con-way truck

if in her words "The truck was going 15 miles over the speed limit" if she wasn't speeding then she couldn't have been behind the truck to get hit by the The limbs and branches when they fell and if she hadn't been riding his a$$ she could have stopped in time so any way you want to TRY to look at it it was her fault......

"The truck driver was oblivious to the damage he was causing" if she was not riding his a$$ he would have seen her.

BUT this says alot about you not knowing much if anything about trucking and makes me wonder if you even have or have ever had a class A..?
"With companies out there giving 2 week classes then a week on the road with a co-driver then kicked out on there own," what does this statement have to do with con-way...? any real driver KNOWS that con-way doesn't just take ANY one.

and if as you say "companies out there giving 2 week classes then a week on the road with a co-driver then kicked out on there own" please PLEASE name them.

the only COMPANY that still has a school is swift and the AFTER school training is over three weeks. so tell us all just WHAT company has a 2 week school and then only 1 week otr training before they cut you lose with a truck....?

and as to Maggie by the law in some states ( not sure about texas) if you have no insurance you can be stopped at a light and i can rearend you and you know what it's YOUR fault..!

but lets look at this a little if as you said "putting a hole in my door from the front fender of his truck" well if his fender hit your door how could you see his signal..? after all you were infront of it.

"His signal light would have been flashing right next to me" if you had turned your head and LOOKED you would have seen it

"He ended up telling the cops that it was my fault and that I was trying to pass him..." well you were after all the front of your car was infront of his right..? i mean how could his fender hit YOUR door amd the your bumper not be infront of his, i drive a bigger truck thay con-way and if your door hits my fender you fender is infront of my bumper

"Why would I turn into an 18 wheeler" don't know...? but i see it happen all the time. you were just lucky that the outcome was not what i see most of the time.

" I did not have insurance at the time because I had just started working again after I had my twins" then take the dam BUS

"the only thing they asked james was if I had insurance. That was it." thats all they ( police ) needed to know

"I just don't know what to do or how I could just get my car fixed" maybe next time have insurance and maybe just maybe learn to drive..!

Maggie people like you just make me sick and i think that people like YOU who drive with no insurance should go to JAIL...! why do i feel this way well 11 years ago i was on my 1951 harley in seattle on I-5 when i hit a car (his fault he lost control) i had insurance but was under insured, he LIKE YOU didn't have any insurance, i was in a wheelchair for 2 months and out of work for 3 1/2 months, it cost me out of pocket $87,000 and that's not counting the 3 1/2 months i was out of work.

so think about it the next time you drive without insurance because someone like me will pay a lawyer just to take everything you and your husband own, have ever owned or will ever own even down to your rings and diapers. and if you don't think it can happen i can give you the name of a lawyer i paid $5000 to and the name of the man i made homeless, did i even get the 5k back..? NO but i did get to see him walk out of his rented house with only a suitcase in his hand.
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#2 Consumer Comment

Truckers are FAR from perfect

AUTHOR: Taazz69 - (U.S.A.)

I have sat here and read all of these comment of how Nancy and her "little car" were following to close. Like a lot of you "gearjammers" out there I have felt the frustration of having to grab gears because a "little car" decided it needed to pass me on a hill, only to then decide it needed to go 20 mph slower than I was going initially. Been cut-off more times than I can count. Let us including mr policeman take a breath and listen to the complaint the insurance company in which I have had the misfortune of dealing with myself is a dishonest company, they have no problems taking your money just with paying it out. Not to mention the fact there are a lot of assumptions made on the part of the people berating Nancy. 1) It is being assumed that the truck driver knew what he was doing. With companies out there giving 2 week classes then a week on the road with a co-driver then kicked out on there own, I had to help a Swift driver back into a dock because he was in my way and after watching him attempt it for 20 min I backed into the dock for him just to get him out of the way. So get off your high horses or rigs because I know we have all had to deal with these Diesel Dummies, not to mention dealing with sheister insurance companies!!!!-Mike
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#3 Consumer Comment

It was Maggie who had no insurance, not Nancy..

AUTHOR: Steve - (U.S.A.)

Maggie,

Many facts in your report scare me. The first is driving without insurance. If you cannot afford insurance, you cannot afford to drive. No exceptions.

I have never seen a 52 inch trailer, I have seen 53 ft trailers.

150 yards??? I think your concept of distance is way off. Are you exaggerating a little here?

At 55-60 mph in your little car you would be dead if dragged 150 yards by a tractor trailer, as it would have gone over top of you.

People that drive little cars are the biggest fear of truck drivers as you are totally clueless as to the blind spots and stopping distances involved.

An experienced driver will constantly be one move ahead. You will drive with a constant what if scenario running in your head. Especially in or around Dallas.

I have been through that area many times in my big truck and have never seen where 75N puts you on 35N. Please enlighten me.

My advice: Slow down, put the cell phone down, and pay attention.

Big Trucks cannot see little cars, as you found out. Stay out of the blind spot! Do you even know where the blind spot is?
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#4 UPDATE Employee

Nancy, File a claim with the local highway dept.

AUTHOR: Mike - (U.S.A.)

Nancy, I have to first start off by saying that I agree fully with the other rebuttals. I have been driving tractor trailer for a little while now. Being a local city driver, I take that truck places you wouldn't take your car. Why? It is not becuase I want to. It is not because I want to tie up traffic or make other drivers do the speed limit. It is simply becasue it is my job and that is what we do.

How can you possibly blame the driver of the truck for something as unavoidable as hitting overgrown tree branches. We don't want to be driving down residential streets any more than you want us to. I know that unless the sign specifically states a reason for no trucks such as low clearance, low wires etc. While in commerce we are allowed to utilize the street. To take it one step further all available space necessary to manuever the vehicle (both sides when safe to do so). I don't know about PA but in MA the law is quite simple all tree limbs and power lines must be at least 14' over any paved public way unless posted. I have helped many of my local cities and town by performing this free pruning service like you mentioned. I even let a few residents know (with the help of my exhaust pipe) that there illegal cable lines were not up to code.

Everything you own was on a truck at some point. Think about it. Without trucks America stops. That is a true statement.
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#5 UPDATE Employee

Nancy, File a claim with the local highway dept.

AUTHOR: Mike - (U.S.A.)

Nancy, I have to first start off by saying that I agree fully with the other rebuttals. I have been driving tractor trailer for a little while now. Being a local city driver, I take that truck places you wouldn't take your car. Why? It is not becuase I want to. It is not because I want to tie up traffic or make other drivers do the speed limit. It is simply becasue it is my job and that is what we do.

How can you possibly blame the driver of the truck for something as unavoidable as hitting overgrown tree branches. We don't want to be driving down residential streets any more than you want us to. I know that unless the sign specifically states a reason for no trucks such as low clearance, low wires etc. While in commerce we are allowed to utilize the street. To take it one step further all available space necessary to manuever the vehicle (both sides when safe to do so). I don't know about PA but in MA the law is quite simple all tree limbs and power lines must be at least 14' over any paved public way unless posted. I have helped many of my local cities and town by performing this free pruning service like you mentioned. I even let a few residents know (with the help of my exhaust pipe) that there illegal cable lines were not up to code.

Everything you own was on a truck at some point. Think about it. Without trucks America stops. That is a true statement.
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#6 UPDATE Employee

Nancy, File a claim with the local highway dept.

AUTHOR: Mike - (U.S.A.)

Nancy, I have to first start off by saying that I agree fully with the other rebuttals. I have been driving tractor trailer for a little while now. Being a local city driver, I take that truck places you wouldn't take your car. Why? It is not becuase I want to. It is not because I want to tie up traffic or make other drivers do the speed limit. It is simply becasue it is my job and that is what we do.

How can you possibly blame the driver of the truck for something as unavoidable as hitting overgrown tree branches. We don't want to be driving down residential streets any more than you want us to. I know that unless the sign specifically states a reason for no trucks such as low clearance, low wires etc. While in commerce we are allowed to utilize the street. To take it one step further all available space necessary to manuever the vehicle (both sides when safe to do so). I don't know about PA but in MA the law is quite simple all tree limbs and power lines must be at least 14' over any paved public way unless posted. I have helped many of my local cities and town by performing this free pruning service like you mentioned. I even let a few residents know (with the help of my exhaust pipe) that there illegal cable lines were not up to code.

Everything you own was on a truck at some point. Think about it. Without trucks America stops. That is a true statement.
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#7 UPDATE Employee

Nancy, File a claim with the local highway dept.

AUTHOR: Mike - (U.S.A.)

Nancy, I have to first start off by saying that I agree fully with the other rebuttals. I have been driving tractor trailer for a little while now. Being a local city driver, I take that truck places you wouldn't take your car. Why? It is not becuase I want to. It is not because I want to tie up traffic or make other drivers do the speed limit. It is simply becasue it is my job and that is what we do.

How can you possibly blame the driver of the truck for something as unavoidable as hitting overgrown tree branches. We don't want to be driving down residential streets any more than you want us to. I know that unless the sign specifically states a reason for no trucks such as low clearance, low wires etc. While in commerce we are allowed to utilize the street. To take it one step further all available space necessary to manuever the vehicle (both sides when safe to do so). I don't know about PA but in MA the law is quite simple all tree limbs and power lines must be at least 14' over any paved public way unless posted. I have helped many of my local cities and town by performing this free pruning service like you mentioned. I even let a few residents know (with the help of my exhaust pipe) that there illegal cable lines were not up to code.

Everything you own was on a truck at some point. Think about it. Without trucks America stops. That is a true statement.
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#8 Consumer Comment

No Auto insurance - your loss!

AUTHOR: Robert - (U.S.A.)

maggie, regaurdless of who caused this accident with the con-way truck, you are the looser here! Driving without auto insurance is not only illegal, it is pure stupidity! You will not find a lawyer to represent you pro-bono, for the fact that you did not carry auto insurance. Think of this: you cause an accident where you not only injure your new born twins, but also the occupants of the vehicle you came into contact with, without insurance, your twins and the occupants of the other auto, suffer financaly for your selfish and irresponsable action. Is that fair? I do not care why you could not afford insurance, for that is irrelivant. Were there any citations issued in this accident to you and or the conway truckdriver? Did you recieve one for driving a uninsured vehicle? I have no sympathy for you Nancy, for I live in Philadelphia, Pa. and thru the selfish actions of people like you, pay the highest auto premiums in the tristate area to cover the losses due to uninsured drivers as yourself!! Thank you Nancy! So maybe I should re-title my response to your post as this: No Auto insurance - MY LOSS!!!!!
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#9 Consumer Comment

No Auto insurance - your loss!

AUTHOR: Robert - (U.S.A.)

Nancy, regaurdless of who caused this accident with the con-way truck, you are the looser here! Driving without auto insurance is not only illegal, it is pure stupidity!

You will not find a lawyer to represent you pro-bono, for the fact that you did not carry auto insurance. Think of this: you cause an accident where you not only injure your new born twins, but also the occupants of the vehicle you came into contact with, without insurance, your twins and the occupants of the other auto, suffer financaly for your selfish and irresponsable action.

Is that fair? I do not care why you could not afford insurance, for that is irrelivant. Were there any citations issued in this accident to you and or the conway truckdriver?

Did you recieve one for driving a uninsured vehicle? I have no sympathy for you Nancy, for I live in Philadelphia, Pa. and thru the selfish actions of people like you, pay the highest auto premiums in the tristate area to cover the losses due to uninsured drivers as yourself!!

Thank you Nancy! So maybe I should re-title my response to your post as this: No Auto insurance - MY LOSS!!!!!
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#10 Consumer Comment

I was hit by a driver for Con Way

AUTHOR: Maggie - (U.S.A.)

I was hit not to long after the family of 5 was killed of of either 35 or 45 in Texas. I live in Dallas Texas. I was hit on September 9th. The truck driver did not have his signal on and he turned into me literlly putting a hole in my door from the front fender of his truck. I couldn't do anything because there was a car in front of me and cars behind me that slammed on thier brakes when they noticed he hit me. I didn't see that he was going to hit me if he had his signal light on I would have. His signal light would have been flashing right next to me. There are tire markes on my car from when he turned into me and the lug nuts or whatever from his wheels left marks on my rim. When we finally stopped after he pushed us for about 150 yards (we were stuck to the front of the truck from when the fendor when into the door) He got out saying that he was sorry that he didn't see us and he was just repeating that he was sorry. I couldn't do anything. I was hyperventilating and crying...I could reach my hand out the window and touch his lights...(still no signal light on) OK. I drive a small 2001 Honda Prelude...and this was a 52 in 18 wheeler. We were both going about 55-60 miles an hour so no one was speeding. There was another 18 wheeler that was behind him and I guess he was telling the driver that hit us not to worry that he will be his witness and he can get out of it. The one that hit us lives in Arlington, TX and is only 23 or 24 years old. He ended up telling the cops that it was my fault and that I was trying to pass him...if that was the case then only the back side of my car would have been hit and there wouldn't be a hole in my door from the fendor. Why would I turn into an 18 wheeler...besides I was in the lane I needed to be in to exit to 35 North from 75N. Well, needless to say, I did not have insurance at the time because I had just started working again after I had my twins (we had just dropped them off 10 minutes before the accident) They were only 1yr and 1mo at the time of the accident. I just couldn't afford the insurance. My husband had been laid off from work and diapers were kicking our a$$. Plus we had other bills that needed to be taken care of...but our kids come before everything. The adjuster from ConWay(CIA was the company he was from )came out and I never heard anything else. I can't find a lawyer that doesn't deal with just injury accidents. And I don't really have the money to pay a laywer 150 an hour. My car is still not repaired. I have recently bought a door and a fender from an Auto Salvage in Arizona. I just don't know what to do or how I could just get my car fixed...I really don't care about getting money...I just want my car fixed and hospital bills paid. Oh...I was in the ambulance by the time the police showed up and my husband was with me the whole time...the only thing they asked james was if I had insurance. That was it. ...uuuugggghhh and there were so many mistakes on the report it's not even funny. I wish I could find a pro bono lawyer or something.
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#11 Consumer Comment

use common sence in driving and being more aware

AUTHOR: Johnny - (U.S.A.)

Sorry Nancy ..I concur completely with Jimmy, David,Floyd, and Leo.......you should have assured your safety and remained in total control of your vehicle in order to prevent damage from occuring to your vehicle. Nextime it would behove you to use common sence in driving and being more aware of your surrondings and things that were happening would have prevented your miss hap
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#12 Consumer Comment

Wake Up and SLOW DOWN !

AUTHOR: Leo - (U.S.A.)

Maam, though I can certainly sympathize with the pains of having a damaged vehicle that is practically new, it is my professional opinion (7 years of Law Enforcement) that you should have received a citation for both following too closely and careless driving.

Do you realize that if you were unable to stop because of branches falling to the ground after being hit by a truck that there would be NO WAY you would have been able to stop if a child had run out into the roadway.

The theory is simple in that a branch struck by a truck will be travelling in the same direction as the truck as it falls to the ground, where God forbid if a child had run out into the road he/she may have been running TOWARD you!

Would the so-called speeding truck be able to stop? It's really a moot point as he was hopefully paying much closer attention than you were. Also, I have seen numerous trucks travelling on routes posted "No Trucks", however the signs are posted to prevent Through-Truck-Traffic, not local deliveries.

If this were posted to be strictly followed the streets would not be swept, driveways would not get paved, building materials would not get delivered to construction sites, etc. As for your part in this scenario, you admit to speeding, crossing the center line and careless driving which are all very dangerous and punishable by law.

In closing, please stay out of our jurisdiction, there are enough bad drivers out there already without a menace like you on the road also.
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#13 Consumer Comment

The rule is 1 sec. for every 10 mph you are going

AUTHOR: Floyd - (U.S.A.)

Nancy
I know you don't have a CDL if you did you would not be writing your rip-off report.

1)The rule is 1 sec. for every 10 mph you are going so if you are going 30 mph you should be 3 sec back. "I would think you could see things falling on the road, if you didn't have your cell phone on that is"

2) If I had tree limbs falling on the road I would stop " why didn't you ? ".

3) If you know he was going 15 mph over the speed limit then you were too. "Did you know that if he was going 15 over he would lose his job"

Maybe you should try to get into a truck sometime and just see what is like to drive one. And try to out think what you and your little car are about to do next?

You do not have a clue what we "CDL Drivers" have to do to get and keep that CDL 1 ticket and we can be out of a job for life.

In short you are like most people now days that want to have everyone lookout for you so you don't have to be responsible for what YOU DO or DON'T DO
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#14 Consumer Comment

FYI ..Nancy, That is called "crossing the center line"!

AUTHOR: David - (U.S.A.)

Nancy although you may be right,you could have stopped your vehicle, instead of remaining behind and for "driving in the middle" that is illegal. That is called "crossing the center line"!
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#15 Consumer Comment

FYI

AUTHOR: Nancy - ()

Let me start off by saying I was not following too closely. After I was hit with the first limb, which there was already 1-2 car lengths between us, I then sat back to 3-4 car lengths of distance. He hit the limbs with such force, they literally bounced off the roadway and hit my bumper and front of the hood. Oh, and 2 even dangled above and did not fall immediately after being broken off by the truck. Just so happened my car was in the wrong place with more than sufficient distance.

As for speeding, it doesn't take a cop with a radar gun to know that when one vehicle is behind another and going under the speed limit and the vehicle in front keeps gaining distance from the following car, that first vehicle is going much faster than the following vehicle. In other words, when he was going so fast that there became enough distance that I could not read his truck number and then he disappeared around a bend when just 50 feet ago I was within viewing distance, he is speeding!

I'll have you know that I also have the independent adjuster's report claiming the damage was warranted where he has pictures of the scene. His professional opinion is there was sustainable damage from the driver's negligence. Common sense tells you that if your truck is high enough to hit trees, drive more in the middle of the road to avoid them. Even I know that and I don't have a CDL!

Another point is how do you know he was making a LOCAL delivery? I don't even know that for sure! This was not a main road and if he wasn't delivering specifically to an address on that street, there was no reason for him to be there. It is not a thoroughfare. A main road connects to this private street and he should have used that.

Let them fight me in court. That is why it is called due process. And they will definitely get their due. Just think...they could have just paid the damages. Now it will be damages PLUS court costs and their legal fees. But thanks for your erroneous comments.
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#16 Consumer Comment

Trucking Companies

AUTHOR: Jimmy - ()

Nancy,

I have been in the trucking business for about 20 years and may I just offer you my professional insight to your story?

To start with if you told the claim adjuster the story as you have told it to us, small claims court will only take up your time and effort, why?

You said the truck was doing 15 miles per hour over the speed limit, meaning you were doing so also or else how would you know this?

Secondly, if you would have put proper air space between your car and his trailer you would not have been pelted with limbs. You were tailgating or else the limbs would have fallen on the ground not on your car you then could have driven around them safely.

This trucking company makes ""local" deliveries, meaning that they may travel on any street, highway or alleyway just as long as the driver is going directly to or from a delivery.

If you would have flagged the driver down and then phoned the police you most likely would have been ticketed for "following to close" the driver may very well have been ticketed if he could not have proven that he was in route to a delivery or pick up.

Perhaps you saw a sign that said no trucks were allowed but what you need to understand that everything in our world today at one time or another will be in the back of a truck. Produce isn't grown on the shelf and cows are not in the back of the store ready to give milk or meat. The goods have to get there somehow, and like it or not a truck is the way it is going to happen. Such signs are posted to keep non local traffic on the beaten path.

What can you do now? Not a whole lot. You have tailgating and speeding against you. The court will look at where he was ask him to provide proof he belonged there, the driver may even supply a copy of his speed and the date and time in question. If I am not mistaken that company has computers tracking such things. The judge will assign blame then. Perhaps he will be 10% at fault and you will be 90%.

So in the long run you are better off trying to deal with travelers and if you get no place, let it go and remember you should have at least 1 car length between you and a truck for every 5 miles per hour you are traveling. Good Luck and Best Wishes.
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