Ordered from Concept Lens to be delivered to Switzerland. No package for a whole month. Received notice from post office that a package was arrived from Malaysia! (ordering form UK) which had extra charges. Had to pay service charges and customs because package was not properly declared, this is what transpired:
Sales: Tracking: Order #2180
I still have not received my order. I did receive, however, a customs letter from the post office of a package from Malaysia which states that the package was improperly declared. I will not pay additional charges that was acquired by this error. I am irritated by the lack of professionalism of your company. Since I have still not received my order made on July 29, I would like you to cancel my order and refund my money.
From: Conceptlens Customer Service <email@example.com>
Date: Wed, Aug 26, 2009 at 12:40 PM
Subject: Re: Sales: Tracking: Order #2180(Urgent)
Thank you for contacting us.
We are currently looking into your issue. Please let us know how much was the additional charges as there is not suppose to have any and if there is, we are responsible for it.
Conceptlens Customer Service
To Whom It May Concern,
The addtional charge was 48.75 CHF (28.28 GBP). Here is the receipt.
Since there wasn't proper paperwork on the package, the package was
opened. Furthermore, the paperwork only listed the items but not the
cost. Please let me know when this amount has been reimbursed.
I have not received a reimbursement or any answer since. Some of the replies came from the following gmail address:
The registered owner of the company is supposed to be Samatha Lim
Stay away from this company, they will rip you off.