- Report: #575833
Report - Rebuttal - Arbitrate
Complaint Review: Conceptlens
ConceptlensConceptLens Inc, 14 Liverpool Road, Merseyside Liverpool, Select State/Province United States of America
Conceptlens Inspiration Media After receiving payment, did not ship item, 2 weeks later still in process, failed to respond to enquiry emails Liverpool, Other
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Date Ordered: Sunday 14 February, 2010
World Zone Rates (Shipping to United States: 2 lb(s)): $0.00
I received a confirmation from Pay Pal that ConceptLens received my payment:
This charge will appear on your credit card statement as payment to PAYPAL *INSPIRATION.
|Instructions to merchant|
Item #: FreshKon Alluring Eyes , Freshkon Color Fusion
|$47.50 USD||1||$47.50 USD|
I still have not received item, and it is still PROCESSING.
I have sent emails asking the status of my order.
The company does not respond to my emails.
They received payment but did not send me items!!
This is what they claim for their customer service:
"We provide round the clock service, manned by our well trained staff to answer any of your questions. All enquiries are answered within 12-hours time or less."
However, they have not responded to my enquiry emails at all!!
HORRIBLE CUSTOMER SERVICE!!
Also, there is no telephone number to contact them, only an email address.
Scam website, perhaps?
DO NOT BUY FROM THIS COMPANY!!!!!!!!
This report was posted on Ripoff Report on 02/28/2010 10:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Conceptlens/Liverpool-Select-StateProvince-L8-1TH/Conceptlens-Inspiration-Media-After-receiving-payment-did-not-ship-item-2-weeks-later-st-575833. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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