- Report: #993458
Report - Rebuttal - Arbitrate
Complaint Review: Concord kia/Mitsubishi
Concord kia/Mitsubishi2199 Meridian Park Blvd. concord, California United States of America
Concord kia/Mitsubishi Watch out for these guys concord, California
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We paid $11,000 for a car we could not use!! We informed the dealer that we wanted our money back, they said they could not do that (not sure why); we have since found out they could have returned our money and vehicle!!! And after much argument they said they would look for a replacement vehicle (a Jeep Liberty Limited or Grand Cherokee).
After six weeks of stalling, they had still not found a replacement. At this time we contacted the bank (Wells
Fargo) and told them what was going on with the dealer, they suggested not making the first payment yet and they would try and work something out with the dealer. The dealers comment to the bank was they bought it and the dealership is not responsible; even though they misrepresented the vehicle as being towable with four wheels down. It should also be pointed out that they never responded to our many emails or our effort to get them to phone us back we always had to call them (see exhibit #1). The last call I made I asked who the
dealer was calling to find another vehicle. His answer was vague, a wholesaler and Im checking Craigs list. My next question was what you are looking for; answer a deal that makes sense. In my next email I asked him makes sense for whom? For us /or the dealership? And of course we have not received an answer back. The bank called and said to contact the dealer as they indicated they had found a vehicle for us, I showed up at the dealership on Dec 16th.
What they offered was beyond belief; they offered to take the Grand Cherokee as a trade in for $6344.00 (trade in value est. between $7000 and $7500) with no money back) and sell us another vehicle, which after a search on the internet was worth about as much and they would get us a loan for the same amount as the Jeep Grand Cherokee. In other words we lost a car and our $5500 down payment!!
In conclusion all we asked was a very specific vehicle we could tow behind our motorhome, and what we got was an $11,000 mistake, which they are unwilling to rectify. Second we feel they undervalued our trade in
This report was posted on Ripoff Report on 01/08/2013 02:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Concord-kiaMitsubishi/concord-California-94520/Concord-kiaMitsubishi-Watch-out-for-these-guys-concord-California-993458. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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