- Report: #767030
Report - Rebuttal - Arbitrate
Complaint Review: Condomman.com
Condomman.comValencia, California United States of America
Condomman.com Green Web Properties (Incompetent) Valencia, California
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I ordered product on 8/5 online, with the "insured and tracked" shipping option. I received an order confirmation email the same day. Received another email a few hours later saying that the order shipped (but it did not include any tracking info). My credit card was also billed on 8/5.
It should only take 2 days for priority mail to get from CA to AZ, so on 8/13 it was clear that something had gone wrong. So I submitted an inquiry via their "Contact Us" form. They did not reply. Tried again on 8/15 via both Contact Us and to email@example.com. Again, no reply.
On 8/17 I received an email saying the product I ordered had been discontinued and asking me to choose either a substitute product or a refund. So I replied via email and called them. I got a real person and asked them to cancel the order; no problem. A day later I got a response to my email too.
So they don't respond to submissions from their "Contact Us" form, but they do sometimes respond if you email them at firstname.lastname@example.org (but this email address isn't published on their web site). And they do answer the phone. And they did credit my credit card account for the order amount.
Although I wouldn't recommend this store (they're too difficult to deal with), I don't think they are intentionally ripping people off on a regular basis. But I can sure see how it could happen by "accident".
This report was posted on Ripoff Report on 08/19/2011 04:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Condommancom/Valencia-California-/Condommancom-Green-Web-Properties-Incompetent-Valencia-California-767030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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