I've been fighting since June 23 with these incompetent, idiot, lying jackasses. Yesterday I was told I would get my $180.00 back...in 1 or 2 billing cycles....
You have to fight, and fight hard. My saving grace was calling AT&T REGULAR tech help. I spoke with Mike (Agent #MQ1328). He was so embarrassed and upset about my experience with ConnectTech that he managed, after many days and much more damage done to my computer, to get my case escalated. Even though ATT regular tech help does not have anything to do with ConnectTech, they kept on ConnectTech like a Terrior....never letting go.
I am so very tired. They have ruined my mental and physical health (and I have official medical records of the stress that I've been under), I'm flunking out of school because of not having my computer (taking 2 online classes this semester, considered a full load, and flunking because...I need my computer to do my school work). I'm on a fixed income, yet I'm having to spend $15 a week to use a "friend's" computer (she also needs it for school). The time spent without my computer, the time spent , oh my God, the time spent on the phone with them, the money they're still costing me, and all the stress and pain and heartache thinking...knowing that an A grade is on the border of C & D grades (luckily one class is an elective and I can still "pass" with a D)....a class that I should be getting an A in, I may completely flunk because of....you guess...
Do I feel like I've been vindicated? H**l no. But, at least EVENTUALLY, I'll get my $180 subscription fee back. I'll believe it when I see it. In the meantime, at least for another 1-2 months, I'm still without a computer and losing money every single week.
And even though I'll "get my money back", I still feel, especially with all the reports I've seen on this and other sites (oh, by the way, AT&T does read this site often according to the man in the "Escalation Department" of AT&T...not ConnectTech, who informed me of the decision in my favor), I think it's time for a Civil Suit, if it's possible in a case like this. CONNECTTECH IS A SCAM...and it's time to show them that WE WILL NOT TAKE IT ANYMORE. No, I'll never ever use them again and yes I am telling everybody I know (including all the students and instructors in my classes) to run away as fast as they can when they hear that cuss word "ConnectTech", I urge anyone who has been scammed by these people to look into and think about suing them for everything they've got and try to shut them down.
They say you can't fight City Hall, the Government, or Big Business. I just proved, although it's almost killed me physically and financially, that you can fight, and you just might win. I'm ready to continue fighting, even though my case is "over".
I've posted before somewhere in here, once, at the beginning of my problems with this company. There's 2 months of everyday calls, lies, being called a liar, etc etc and that's way too much for me to tell here, but my email address is email@example.com, my name is Mari, and if anyone out there thinks we can do something about this company, please feel free to contact me.
I'm on a fixed income and I'm trying so very hard to better myself, and ConnectTech has tried every way they can to destroy my dream and my future. I'm not done with them, not by a long shot, if I have people with me that will refuse to lay down and let this company destroy their lives also. I've read where people are losing their businesses and livelihoods because of them, as the post I think I'm replying to, and that is unacceptable. We are scammed all the time, but most of the time it's insignificant and doesn't hurt us. This is not the case with ConnectTech. They are STEALING from us, they are ABUSING us, and they need to be stopped, NOW.
I'm not a lawyer, and I don't know where to even start on starting a civil suit, but if anyone does know how to do it, I will be the first to gladly put my name on the suit, because yeah, I'll supposedly get my $180 back, but they owe me so much more, if nothing else, punitive damages and damage to my health and my life.
Of course, if I'd had a good income coming in, I'd just go out and buy a new computer and figure, eh, 180 ain't nothing, drop in the bucket, but that's not my case, and I'm sure there's others, the majority of us here, in fact, that can't afford to just "let it go".
So many Americans, good, honest, hard-working people, are struggling to feed their families because of the lack of jobs in America. AT&T would gain a lot of respect if they'd just keep the jobs here, where we can talk to people who understand and speak English, instead of making us work and "trust" people who just don't care.
I'm an old hippie, I never used to think the way I do now. Make love-not war, that kind of thing, but ConnectTech brought the worst out in me, ConnectTech forced me to fight, and I'm not done yet. ConnectTech has ruined my attitude, and my trust, of everyone and everything that I buy from and just...buy. I'm a bitter old woman now, distrustful of so much and so many...thanks a lot ConnectTech. Guess it's time for me to "come down outta the clouds" and take up for myself for once.