• Report: #1080464

Complaint Review: Connie Bennett

  • Submitted: Fri, August 30, 2013
  • Updated: Fri, August 30, 2013

  • Reported By: Mike — afton Wyoming
Connie Bennett
3302 Dorbrandt St, Anchorage, AK 99503, USA Anchorage, Alaska USA

Connie Bennett I booked a vacation rental in anchorage Alaska on line with VRBO. I did not receive the location until after I paid. She failed to inform us that this apt was in the worst trailer park slums and a motorcycle club lived a few houses down, When I checked out of the apartment the owner presented me with a list of cleaning instructions, vacuum, wiping bathroom, washing towels etc. We disagreed with this but did it anyway. She is now saying I do not get my deposit back. Anchorage Alaska

*REBUTTAL Owner of company: Court View!

*REBUTTAL Individual responds: All complaints found to be false in court

*REBUTTAL Individual responds: The Other Side of the Story

*Consumer Comment: I to was a renter from Connie Bennett

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I booked a vacation rental in anchorage Alaska on line with VRBO.  I did not receive the location until after I paid.  She failed to inform us that this apt was in the worst trailer park slums and a motorcycle club lived a few houses down,  When I checked out of the apartment the owner presented me with a list of cleaning instructions, vacuum, wiping bathroom, washing towels etc.  We disagreed with this but did it anyway.  She is now saying I do not get my deposit back. 

I never received any notice on cleaning or rules or anything, and I have the emails to prove it.  I did take pictures when we checked out and no damage was there. 

Every  day when we left to fish she would enter the apartment, I drove around the block to see her entering the apt, and I also left the bathroom light on, and it was off when we returned, and I only dead bolted the apt and the bottom was locked when we returned.

Now she won’t return emails and is keeping my deposit.


This report was posted on Ripoff Report on 08/30/2013 09:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Connie-Bennett/Anchorage-Alaska/Connie-Bennett-I-booked-a-vacation-rental-in-anchorage-Alaska-on-line-with-VRBO-I-did-n-1080464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Court View!

AUTHOR: - ()

Dont waste your time dealing with someone who has been to court more times then a attorney (over 99 times). Just Alaska court view her name. Save yourself some trouble.

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#2 REBUTTAL Individual responds

All complaints found to be false in court

AUTHOR: Connie - ()

The legal action discussed in these reports and the complaints have been judged to be incorrect by the Alaska Court in a full court proceeding held earlier this year.  The court ruled the second party pay damages to me of more than $2200.  The first complaintant has stalking/FBI and police reports against them for threats and abuse. 

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#3 REBUTTAL Individual responds

The Other Side of the Story

AUTHOR: Connie - ()

It gives a sick feeling in the pit of the stomach when, after investing so much time and effort into providing a beautiful, safe, comfortable place for my guests, that someone takes advantage of the gifts and then trashes the giver. I question, that if these guests were so unhappy, why did they leave me a note on the table saying - "Thanks, the apartment was great!"? He doesn't mention that the refrigerator was full of treats, chocolate desserts and breakfast items for them (all on the house) when they arrived.

The incongruity of this guest's comments -compared to the other positive reviews - suggest to me that perhaps his comments came out of anger knowing he would be held responsible for the various damages caused during their stay.  

The Rental Terms emphatically prohibit fish processing/storage - they violated this stipulation causing water damage to the top of the wood table, and necessitated additional cleaning and santizing of the kitchen.  The Rental contract also prohibits bringing in any appliances outside of those provided in the apartment.  These guests brought in a commercial vacuum packing machine!

I had even sent a reminder of this house rule in an Email the week before their arrival, knowing they were going to be fishing, and recommending a local fish processing plant.

In addition, they burnt out the coffee pot after leaving it on all day - causing other tenants to complain of a burning smell, and broke the outside garden hose reel - using it without my permission.  They used the apartment towels to wash out their fishy truck, stained a duvet cover and caused other damages.  

All of the details, as to what is expected of the client in move outs and any costs that will be charged to the refundable security deposit, are all clearly stated. They are also posted in the apartment.

There were over 30 emails, detailing the quote, rental terms, client information sheet, travel information and, after their departure, his emails were responded to, and a formal letter, detailing the security deposit deductions, was mailed to him.  I have had to stop responding to his recent emails because of his threats and vulgarity.  

This tenant would have had a better experience if he would have read the website page/description and read the Rental Terms clearly. Those tenants who have respected the Rental Terms had no problems in getting their deposits promptly returned to them.

Gratefully, the season has brought me many wonderful, respectful and appreciative guests. Their comments and reviews are more indicative of the service and comfort of my apartments and the service I provide.  

 

 

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#4 Consumer Comment

I to was a renter from Connie Bennett

AUTHOR: Michaeljamesk - ()

 Hello,

My name is Michael, and I to was once a renter of the vactional rental your speaking of.  This lady is a scam artist and I have court with her next month.  I can help you in the future but would also like your help for the moment.  Please contact me ASAP at (((email redacted))) ASAP.  I would like to use you as a witness, or at least get a report for you.  I will also provide you with help on how to sue her like I am.  This woman must be stopped.  I have the same story as you, as she was also going in the place when I wasnt there.  Please make sure you email me asap if you would like revenge on her as bad as I do.  Thank You

 

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