• Report: #99129

Complaint Review: Conns Credit Corp

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  • Submitted: Thu, July 15, 2004
  • Updated: Tue, February 05, 2013

  • Reported By:orange Texas
Conns Credit Corp
Beaumont, Texas U.S.A.

Conns Credit Corp blatant harassment Beaumont Texas

*Consumer Comment: easy fix

*General Comment: In total agreement

*UPDATE EX-employee responds: No Customer or Employee Respect

*UPDATE EX-employee responds: No Customer or Employee Respect

*UPDATE EX-employee responds: Calling of Conn's customers

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conns credit is the most unprofessional organization that i have ever dealt with. i have been dealing with conns for the last 2 years and am currently 30 days past due on my account. my wife and i recieve at least 5 calls a day from very rude unprofessional customer support reps. i have never experienced a company with such disrespect for thier customers.

James
orange, Texas
U.S.A.

This report was posted on Ripoff Report on 07/15/2004 08:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Conns-Credit-Corp/Beaumont-Texas-77630/Conns-Credit-Corp-blatant-harassment-Beaumont-Texas-99129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

easy fix

AUTHOR: bear - ()

you can do something about this just keep the accout current and they will stop calling.

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#2 General Comment

In total agreement

AUTHOR: cmickie - (USA)

I am in total agreement with this experience with Conn's. I too have a delinquent account with Conn's, and they call me multiple times a day, seven days a week. I am currently at work, and just received not one, not two, but EIGHT calls within a 10 minute period of time from them! The first 6 came from a local number, and the last 2 were from a toll free number. This is complete harassment! Why can't we as consumers do anything about this? 
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#3 UPDATE EX-employee responds

No Customer or Employee Respect

AUTHOR: Doublem - (U.S.A.)

You can be certain that you, as a customer, will receive no regard from Conn's corporate structure. Whether you slip one day on a credit payment, experience problems with a product or installation, or seek help with service, the corporate management at Conn's will treat you poorly. The problem is not always with store-level sales consultants, most of whom join the company with positive attitudes in the beginning. The problems typically develop when dealing with store and area managers, and at the corporate level, you will usually get no help at all. Below the corporate and management levels, employee retention is the poorest in the industry because honest and well-meaning sales consultants receive about the same disrespect as their customers, and only a few can reconcile with so much dishonesty. As a former employee, my advice to consumers would be to avoid purchasing from Conn's, and to potential employees, work elsewhere.
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#4 UPDATE EX-employee responds

No Customer or Employee Respect

AUTHOR: Doublem - (U.S.A.)

You can be certain that you, as a customer, will receive no regard from Conn's corporate structure. Whether you slip one day on a credit payment, experience problems with a product or installation, or seek help with service, the corporate management at Conn's will treat you poorly. The problem is not always with store-level sales consultants, most of whom join the company with positive attitudes in the beginning. The problems typically develop when dealing with store and area managers, and at the corporate level, you will usually get no help at all. Below the corporate and management levels, employee retention is the poorest in the industry because honest and well-meaning sales consultants receive about the same disrespect as their customers, and only a few can reconcile with so much dishonesty. As a former employee, my advice to consumers would be to avoid purchasing from Conn's, and to potential employees, work elsewhere.
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#5 UPDATE EX-employee responds

Calling of Conn's customers

AUTHOR: Loulou - (U.S.A.)

I worked at Conn's at the Corporate office for 3 months earlier this year. (I couldn't stand to stay there much longer then that.) The corporate office REALLY is where the call center is located. I was in collections (30 day and 60 day) and can explain some of the reasons why you get called so much. The collections division of Conn's is goal based. Every month we had a goal to reach (In 30 day collections it was $210,000.00 (approximately)) and if we didn't reach that goal we were put on some kind of probational period. The bigger your account (Meaning if you bought a $5000 TV verses a $200 Ipod) the more the employees want to bring your account current, because that brings them closer to reaching their goal. The bigger the account, the more reps. are going to want to call you.


Also, they are only allowed (by law) to call 2x per hour, so if you ever get more than two phone calls in an hour they are completely out of line. They tell the collections reps in training that it is our goal, basically, to annoy & coherse our customers into paying their late bills. However, this doesn't mean to not answer the phone. The more you avoid paying your bill, the less leniant they will be if you call in and claim that you are having 'financial difficulties' & need assistance on your account. They are willing to help you SOMEWHAT if you are willing to pay your bill.

Another thing that might be helpful for you to know is that they only have two ways to actually 'help' with financial difficulty. One of these ways is an extension, and I've forgotten the other. But when the reps say 'this is all I can offer you" They really do mean it. They are not trying to antagonize you.
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