I purchased a Clothes Washer & Dryer. The sales lady who happens to be the evening manager also sold me two kits. One was pair of hoses for the washer, and other kit included the VENT and the electrical cable for the dryer.
During the insllation the set had to be moved around couple of times to fit the area, and the vent kept poping out from the dryer end. After the drivers left, I had to move the washer and dryer one more time, and the vent popped out of the dryer. I had to move the dryer and that is I noticed thay the technicians installed USED VENT dull of LINT with nicks and dirt over it. The 4 prong electrical cable didn't look all that brand new, but I am not certain.
I received the delivery on Feb 23rd, 2011, and today is Feb 8th, and I haven't used them since the delivery, and still I don't have the resolution.
On Monday Feb 24th, I called the customer service who told me to call the store. The sales lady who happens to be the manager, kind of took the information in disbelief, but never called me to let me know the outcome. Three days later, the delivery people called while waiting outside the home. SInce I could not get there within 15 minutes, I told them to leave it outside, and ONLY THING THEY LEFT WAS THE CLAMP.
I have called in at least 3 times, to various delivery location numbers (Beaumont, Lafayette), they promise to deliver, but didn't show up. Today, Feb 8, 2011, I called the store again in the morning, and talked to another store manager: Robert, who never returened the call. I missed the call from 337-233-7736, and when I called back, and holding several minutes, the service agent told me they don't know the reason for the call, and nothing is scheduled for delivery.
I called store manager Robert again aroung 4:30 PM, who took the information almost 2 hours ago, but has not called back.. RUN AROUND and dfnothing but RUN AROUND..
Connd lie when they say number 1 in customer satisfaction.. In my books, they don't serve to be in business. They are organized rip off..