- Report: #1117719
Report - Rebuttal - Arbitrate
Complaint Review: Conn's Furniture and Appliances
Conn's Furniture and Appliances5000 AZ MILLS CIRCLE TEMPE, Select State/Province USA
Conn's Furniture and Appliances Conn's Chris Espinoza aka Candelario Lied, cheated, took advantage, over sold, rude, mean, ignorant, above reproach TEMPE Arizona
*Author of original report: Am I a Scammer? ... No.
*General Comment: So youre a scammer??
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On January 14th I went to Conn's Furniture, I had filled out a credit application online and was approved and excited to get the few pieces of furniture that I needed to complete my home.
Chris Espinoza (acting GM) met me at the door, took me to a computer and looked up my credit application. Chris explained to me that I was approved for 4,000 in credit and asked me what I was shopping for. I took Chris around the store and picked out the pieces I needed.
When it came time to do the paperwork Chris became very sketchy, but I didn't know it because he explained everything to me clearly and kindly. However, Chris was LYING to me; Conn's offers OPTIONAL insurance for disability, loss of income, and even death, this insurance is optional and should be presented to the customer as optional, Chris presented it to me in this fashion, "The best thing about our furniture is that it comes with insurance, that way if you should ever lose your job, die or have any problems we will cover the furniture!" He did NOT state that it was optional at all, and DEFINITELY did NOT state that it would add 226.00 to my bill. I think it's disgusting to lie to a consumer because the consumer will tellt he world they were lied to.
Upon delivery of my furniture the Conn's delivery man treated my home like his own, he unplugged my speakers from their charger and plugged in his phone and he also asked me about my home smelling like medical marijuana. I told the delivery man that I wasn't too clear on why he was bringing it up and he asked me to purchase some marijuana. Fortunately, this isn't about me, but about them; but I will include that I am almost 40 and I live in a state that allows and legalizes medical marijuana.
I called Chris to tell him about the rudeness of the delivery man in my home, Chris got defensive because I told him that I would NOT be giving himt he "55555" rating that he requested on the survey call that I would be receiving. Chris is a REALLY nice guy when he is taking advantage of you, but incredibly RUDE when you realize it. Chris stated that he had nothing to do with the warehouse and that my survey was about the store experience not the delivery experience. No apology, no empathy, NO INFORMATION on how to contact the warehouse or their management.
Conn's DOES NOT care about their customers, they care about their SALES. After 6 days of calling customer service and the store I finally got a phone number to the warehouse and spoke with Natalia, Natalia is the ONLY PERSON IN CONN'S AZ that CARES about customers, she was appalled by the delivery man's actions and she immediately began to apologize and state that she would get to the bottom of it. Natalia called back within the hour with a resolution and a promise to take care of the issue with the delivery man, she also calmed my nerves about possible retribution. Natalia even went above and beyond and refunded my delivery fees because this is not the experience that Conn's DELIVERY & WAREHOUSE (Store doesn't care how you're treated once they make the sale) wants to provide.
Chris also oversold me, he sold me a boxspring for a "floating bed" that doesn't require a boxspring, knowing his own return policy he still sold me this non-usable piece of furniture. I believe Chris works on commission and gets points or money for insurance sold.
Again, when I tried to speak to Chris about all the misinformation and disrespect he immediately changed his tune. This guy was so incredibly nice when he was taking advantage of me in the store, once I read over my paperwork and had a bad delivery experience Chris was the devil himself, speaking down to me and being so rude. I would not suggest anyone shop at Conn's Tempe, it's a swindle from the start. But if you do need furniture and want a decent finance plan, go to Conn's and AVOID CHRIS LIKE THE PLAGUE. Kevin is very helpful and he is versed in the OPTIIONAL insurance, ask for Kevin.
In the end, I don't even think I'll make a payment to Conn's, they took advantage of me and tried to swindle me, now I am in possession of their furniture. Not that bright to try to swindle the people you expect to pay you on time for 24 months Chris. I could live my entire life without allowing Conn's back into my home to get their merchandise. Thanks for being such a d*******.
This report was posted on Ripoff Report on 01/22/2014 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Conns-Furniture-and-Appliances-/TEMPE-Select-StateProvince-85282/Conns-Furniture-and-Appliances-Conns-Chris-Espinoza-aka-Candelario-Lied-cheated-took-1117719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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