- Report: #417740
Report - Rebuttal - Arbitrate
Complaint Review: Conn's
Conn'sCorporate Headquarters Beaumont, Texas U.S.A.
Conn's Conn's Customer Service is TERRIBLE! Beaumont Texas
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
The service call started 12/22/08, I was told that a repair technician would call 12/26/08 and he did, but stated he wouldn't make it out to the house due to a busy schedule. I gave him the model and serial numbers and the error code. He said he would look into it, call me with an answer and order the part. After repeated calls, I come to find out that the part was not ordered until 1/05/09. Then on 1/20/09 I was told the part had not arrived. In a later phone call I was told that the service department was not receiving parts anymore, and that the part may be there, but had not been checked in.
I have tried very hard to get to talk to someone "in charge" at Conn's. It is impossible. None of my attempts to speak with a supervisor have been successful. Try calling the service department right now @ 1-800-379-9890 and ask for a supervisor. They will be out to lunch or on another call. You will be asked if you'd would like that person to return call you, but they will not. I have done it 5 times to no avail.
The worse part of being on hold, my record with them is 23 min., is the message that plays while on hold. It talks about Conn's "commitment to complete customer satisfaction". This is FRAUD! No one has ever been able to take my complaint in order to even try to satisfy me. Conn's should not be allowed to state this message! There are soo many complaints about Conn's service, I am embarrassed that I actually bought something from them!
If you are reading this your probably in the same boat that I am in. We must band together to receive our "complete customer satisfaction". Please respond to this message and we can all try to get the justice we deserve!
Good Luck to You! and as always- DO NOT BUY AT CONN'S!
This report was posted on Ripoff Report on 01/29/2009 12:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Conns/Beaumont-Texas/Conns-Conns-Customer-Service-is-TERRIBLE-Beaumont-Texas-417740. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.