- Report: #818282
Report - Rebuttal - Arbitrate
Complaint Review: Conoco Express
Conoco Express610 N. Thompson, Springdale, AR Springdale, Arkansas United States of America
Conoco Express New Owner is Dishonest - Don't do business with them! Springdale, Arkansas
*Author of original report: The Customer Wins!
*Author of original report: That's one opinion
*Consumer Comment: Now that I believe
*Author of original report: I don't care if you believe me or not!
*Consumer Comment: Indeed
*Consumer Comment: Which means nothing
*Consumer Comment: I'm sure that happened.
*Consumer Comment: Congratulations
*Consumer Comment: You have lost all credibility now....
*Author of original report: HA!
*Consumer Comment: Give the guy a break!
*General Comment: From Arkansas
*Consumer Comment: Yahoo answers
*Author of original report: Nothing to say?
*Consumer Comment: Yada yada yada
*Author of original report: See attached
*Consumer Comment: We may be arrogant
*Consumer Comment: Try looking
*Author of original report: That is total BS
*Consumer Comment: I don't believe you
*Author of original report: You are certainly full of yourself
*Consumer Comment: Sorry to say
*Consumer Comment: I'm going to help the OP Out
*Author of original report: Why would I lie!
*Consumer Comment: Incredible
*Consumer Comment: Typical
*Author of original report: I only know what happened
*Consumer Comment: Air Bubbles in the tank?
*Consumer Comment: The last time I did this
*Consumer Comment: Thanks for the answer.
*Author of original report: how do I know?
*Consumer Comment: Your fault
*Consumer Comment: Your fault...
*Author of original report: Stop making excuses
*Consumer Comment: It is your responsibility to stay with the pump when pumping gas into your vehicle
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On approximately 12/29/11, I went to the Conoco Express for gas and miscellaneous items. I put my debit card in and began pumping gas into my car. When it is full, it is supposed to automatically shut off! While it was pumping I went into the store. While I was in the store, the pump did not shut off and continued to pump over $60.00 worth of gas all over the ground, spewing from my car where it continued to overfill. My car is very small with only a 9 gallon tank. A normal fill up is about $25.00.
Even though it was their fault/their equipment/on tape/with witnesses, they refused to return my $35.00 that they overcharged me. It also put a lot of air bubbles in my gas tank and nearly caused me engine trouble.
I spoke at least 4 times to the clerk, who said I would have to speak to the owner (who is only there when I am at work). On the 5th attempt, I insisted that the clerk get the owner on the phone. I spoke with him and he tried to blame ME for their pump malfunctioning, saying that I should have stayed by the car while it was filling. IT HAS AN AUTOMATIC SHUT OFF, WHICH DID NOT WORK.
He was very rude, unreasonable and refused to give me even $10. back. I tried to reason with him, bargain with him and finally arguing with him. He is new to the neighborhood and should be building good will among his steady customers. Instead, he has just created an enemy and lost a very steady customer. I am usually there at least 5-6 times a week.
This report was posted on Ripoff Report on 01/05/2012 08:10 AM and is a permanent record located here: http://www.ripoffreport.com/r/Conoco-Express/Springdale-Arkansas-72764/Conoco-Express-New-Owner-is-Dishonest-Dont-do-business-with-them-Springdale-Arkansas-818282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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