A couple of evenings ago, a friend and I stopped in a local Circle K because I wanted a cup of coffee. As I was pouring the coffee into the cup, the bottom of the cup detached causing the coffee to pour out all over my left thigh and leg. In fact, my sock was soaked with coffee. Immediately, the side of my knee became bright red and I was in pain. Someone (I don't know if it was another customer or my friend) alerted the sales associate who then looked over at me and said: "Oh, you got burned?" and went about ringing up the customers.
My friend was attempting to obtain assistance but it was an exercise in futility. He finally went to the ice machine and got a few pieces of ice to put on my already "bright red" thigh/knee area.
After what seemed an eternity another sales associate emerged from the back room and my friend said: "Maam, she just got burned when the cup came apart while she was pouring coffee; could you get a rag with some ice?" She said "oh, I'm sorry"; handed him a rag and disappeared behind the counter. I note that during this entire time, no one even asked me if I as okay or if they could do anything to help me. They didn't bother to mop up what was probably at least 12 oz. of coffee all over the floor, either. To make matters completely worse, THEY CHARGED ME FOR COFFEE!!!
I attempted to obtain the name and contact numbers for someone higher up in the chain but was refused. By late that evening, it was apparent that I needed medical attention. I could not obtain any assistance from Circle K. Instead, I had to call and file my own report and received a call from a Conoco-Phillips representative, who identified herself as only "Jamie from Conoco-Phillips, the next day advising me that I needed to contact the manufacturer of the cups because it was a "defective cup." I note for the record, that when she called me on my cell phone, I was in the midst of gathering my purse for a trip to the local ER and, although I informed Jamie of this, she didn't even bother to ask how I was. She was only concerned with, in essence, letting me know that they didn't want me to bother them and shifting the responsibility over to the manufacturer of the cup. I had no intention of pursuing litigation at the time of her call but, since it appeared that she was encouraging me to do so by telling me that it was a "defective cup" and, given the fact that Conoco-Phillips is obviously totally disinterested in whether or not I sustained any injury (much less the extent of same), it appears they are leaving me no other viable recourse. Someone should be taking financial responsibility for my medical expenses.
I must admit that I was not completely surprised at the attitude of the Conoco-Phillips representative since their Circle K sales associates had the unmitigated tumerity to charge me for a coffee that caused injury to my person.