- Report: #1143592
Report - Rebuttal - Arbitrate
Complaint Review: Conscious Box
Conscious BoxPortland, Oregon USA
Conscious Box Caution - Billing is similar to late-night infomercials! Portland Oregon
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Company is a great concept for those who are health- and community-conscious, but the methods by which they market their product remind me of the late-night infomercials. If you are ordering the box through one of the "groupon" type offers, don't believe anything in the advertisement; the only thing that matters when dealing with this company is what is written on its website, so carefully read the fine print.
In order to receive your "gift" or "introductory" package you MUST provide a credit card number AND select a recurring payment plan (you are offered a discount for longer plans). Refunds are NOT an option, so identify your exit plan accordingly.
You are not likely to receive the introductory or gift package until after billing has occured for the first, full billing cycle, so be prepared to pay if you don't cancel right away (in other words, before you receive the intro or gift box). My recommendation is to sign up for the month-to-month and then cancel before the first billing cycle; if you like what you ultimately receive in the gift or intro box then you can easily go online and re-subscribe. I suspect you might even receive an offer of a discount to rejoin.
If you want to reach anyone with this company, the only option is by email - there are no phone or fax numbers listed anywhere that work - and the website says it can take 3-5 business days for a response! Not exactly top-notch customer service in my opinion.
While the folks that run this company may have the best intentions of wanting to make a difference in the world, they are using some of the same slimeball marketing and billing tactics that the late-night infomercials use, so be smart and know how to "play" the game if you decide to purchase this service.
This report was posted on Ripoff Report on 05/02/2014 12:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Conscious-Box/Portland-Oregon/Conscious-Box-Caution-Billing-is-similar-to-late-night-infomercials-Portland-Oregon-1143592. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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