- Report: #841456
Report - Rebuttal - Arbitrate
Complaint Review: Conseco Senior Health
Conseco Senior Health11825 N. Pennsylvania Street Carmel IN 46032 Internet United States of America
Conseco Senior Health American Travellers , American Travellers Internet, Internet
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It was presented initially to pay 20% of the billed amount for outpatient charges and would not pay for hospital or drugs.
I sent it early in Jan. They first tried to file it under my cancer policy. I did provide my health policy number. This is not the first time they've done that. After about 3 weeks I rec'd a letter stating that I couldn't file under my cancer policy. I called and asked them why they weren't using the correct policy. They advised it would take about another month to get it to the correct people.
Approximately a month has gone by. I called the first of this week and was told that this policy has always been paid in error and that they would not ask for a refund but they would only pay if there was a balance due and they only 20% of that balance. I don't have balances due usually. I have depended on this policy to help pay for my drugs and my deductibles. Had I known of this change I would have cancelled it.
I was told this policy was developed to help teachers and state employees of Oklahoma who had Healthchoice insurance. There was always 20% left over after Healthchoice paid. They did sell it to a lot of teachers back 20 years ago. I'm guessing that most of the people who took this group policy have now cancelled it. Because it is a group they can't cancel me? I believe that is correct? Unless they cancel the entire group. I think they would like for this policy to go away.
This report was posted on Ripoff Report on 02/18/2012 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Conseco-Senior-Health/internet/Conseco-Senior-Health-American-Travellers-American-Travellers-Internet-Internet-841456. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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